Head of Fulfillment & Logistics / Supply Chain Program Manager at NEX TEAM INC

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Full Time

Start Date

Immediate

Expiry Date

25 Mar, 26

Salary

180000.0

Posted On

25 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supply Chain Management, Logistics, Demand Forecasting, Order Management, 3PL Management, International Trade Compliance, Freight Management, Customer Experience, Reverse Logistics, Project Management, Problem Solving, Vendor Management, Data Integration, ERP Systems, Warehouse Management, Continuous Improvement

Industry

Entertainment Providers

Description

Nex is on a mission to help families rediscover the joy of movement. Created by parents for parents, Nex combines technology and play to deliver fun, social, and interactive experiences powered by natural body motion, encouraging kids and adults to move more, play more, and have fun together. Nex Playground, the company’s award-winning active play system, is purpose-built to get families moving year-round, with safety and privacy as core considerations in its intentional design. It is certified kidSAFE+ COPPA compliant and built to support healthy, active play for all ages and abilities. Nex Playground features a growing library of 50+ experiences, including motion and dance games, fitness and educational experiences, and Nex Originals. Content includes collaborations with partners like Hasbro, Sesame Workshop, and NBCUniversal. Nex has been recognized by Fast Company’s Most Innovative Companies, TIME’s Best Inventions, and Parents’ Best Entertainment System for Families, and has earned Red Dot, IDEA, and Core77 international design awards. We encourage you to explore Have Fun and Is Motion Gaming Back?, as they offer a deeper look into our culture, values, and explain how our approach to motion gaming differs from previous generations. Location: Remote (USA only) with some office travel required Annual salary: USD 120,000 - USD 180,000 Type: Full Time Reports to: Sr Director, Supply Chain & Fulfilment The Role We are seeking a supply chain professional to lead Nex’s demand fulfillment operations and spearhead our go-to-market supply chain & fulfillment strategy for our international expansion. The ideal candidate has hands-on experience in demand forecast & order management, managing 3PLs and logistics partners (non-US experience and D2C experience desired), strong understanding of international trade compliance and freight management, and can scale a high-growth consumer hardware business. This role owns warehousing, distribution, global freight, customs/trade compliance, reverse logistics, and operational performance metrics. You will build a resilient, cost-efficient, and customer-centric fulfillment ecosystem that supports rapid expansion. What You'll Do Demand Fulfillment Management (Distributor Retail & D2C) Manage demand planning, retailer and distributor forecasts, inventory allocation and order planning, and PO/order execution. Drive technology solution to manage omni-channel order management and data integration with ERP system. Own S&OP alignment on demand forecast for all markets to support revenue and service goals. Warehousing & Distribution Source, select, and manage 3PL partners in the all markets. Ensure inventory accuracy, SLA performance, and optimized warehouse processes and cost. Oversee regional distribution strategy as Nex expands globally. Global Freight & Trade Compliance Manage all inbound/outbound freight (air/ocean) and logistics providers. Own import/export compliance, customs documentation, HTS classification, duties/tariffs, and valuation rules. Optimize landed cost by choosing the right modes, routings, and compliance strategies. Reverse Logistics & Customer Experience Build and run end-to-end returns, warranty, and refurbishment operations. Improve customer experience by reducing turnaround time and simplifying returns. Manage repair/refurbishment partners and optimize total cost of service. Metrics & Program Leadership Define, collect, and monitor logistics KPIs (OTD, cost, accuracy, cycle time, return/refurb metrics). Lead cross-functional readiness for new product launches and new market entries. Drive continuous improvement and cost-reduction initiatives. What You Bring 7–12+ years in global logistics, operations, or supply chain (consumer electronics preferred). Strong hands-on experience managing 3PLs, freight forwarders, and brokers. Knowledge of customs and trade compliance. Strong problem-solving, vendor-management, project management, and communication skills. Preferred Non-US logistics / warehousing management experience, including D2C fulfillment experience, is highly desired. Experience with reverse logistics or refurbishment operations. Familiarity with ERP/WMS systems (NetSuite, SAP, etc.). Ability to handle ambiguity and build structure in fast-changing, high-growth environments. We Offer Competitive compensation package. Flexible working hours and vacation policy. Product-driven culture that treasures talents and individual growth. Front-row seat and hands-on experience with cutting edge technologies in the evolving gaming field Nex is located in San Jose, California, USA and Hong Kong. Learn more about us at nex.inc/who-we-are. We encourage applications even if you don’t meet more than 50% of the requirements — we believe that experience comes in many forms!

Responsibilities

Lead demand fulfillment operations and develop the supply chain and fulfillment strategy for international expansion. Manage warehousing, distribution, global freight, customs compliance, and operational performance metrics.