ABOUT THE ICONIC:

Since 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand. As the top fashion e-commerce destination in the region, our platforms span Retail, Marketplace, and Services to provide an inspiring and seamless customer experience. At THE ICONIC, we dream big through collaboration and innovation. We are committed to making a positive difference, bringing the future of shopping to our customers with a focus on fashion, sports, home, and beauty.
We are seeking a dynamic and experienced Head of Fulfilment & Planning to lead our fulfilment operations, including inbound/outbound logistics, inventory, and workforce planning. In this role, you will manage a partially automated fulfilment centre equipped with cutting-edge AMR and ASRS technology, reporting to the Director of Fulfilment and Logistics. You will be responsible for setting and monitoring KPIs and SLAs to enhance customer experience and operational performance, developing forward-looking strategies for short, medium, and long-term fulfilment plans. As a leader, you will drive workforce planning, cultivate a high-performing team, and spearhead sustainability initiatives, while also building strategic partnerships and representing Operations at key industry events.

• Full end to end ownership and functional responsibility for fulfilment operations (Inbound/Outbound/Inventory and Workforce Planning), managing a partially automated fulfilment centre with AMR and ASRS technology, manual pick towers, together with the Director, Fulfilment and logistics.
• Set and monitor KPIs and SLAs to improve the customer experience and fulfilment centre performance, providing best in class services to our customers.
• Work with the Director, Fulfilment and Logistics and COO to develop the strategy for operations & fulfilment, inclusive of forward looking FC and automation plans for the Short (3-month), Medium (12-18 month), and Long term (36-60 month).
• Lead the vision, strategy and roadmap for operations workforce planning ensuring robust planning and forecasting to fit with changing business needs, superior internal and external stakeholder management and anticipation of workforce trends.
• Lead and cultivate a high performing, professional and accountable Fulfilment Centre, working with your leadership team to benchmark performance and behaviours, create efficiencies and share best practice, while ensuring synergies and consistency of leadership across Inbound, outbound and Inventory.
• Lead and support FC sustainability initiatives including packaging, waste management, energy efficiency and circular recycle projects.
• Analyse information and data to identify risks and opportunities to current and future strategy.
• Build strategic partnerships and relationships cross functionally and with clients, vendors, and all other professional business relationships as required.
• Play a key role in supporting Operations projects and initiatives.
• Represent Operations at industry events, Town Halls and Executive board meetings as required.