Head of Fulfilment - Marketplace at Alghanim Industries

, , Kuwait -

Full Time

Start Date

Immediate

Expiry Date

27 Jun, 26

Salary

0.0

Posted On

29 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

E-commerce Fulfilment, Last Mile Delivery, Cross Border Logistics, Team Management, System Setup, Warehousing, Distribution Operations, KPI Reporting, Project Planning, Cross Functional Collaboration, In-Store Fulfilment, Order Consolidation, Cross Docking, Packaging, Resource Planning, SLA Management

Industry

Retail

Description

Job Summary The role would be responsible for leading the fulfilment center, last mile delivery and cross border logistics for Marketplace operations reporting to the Head of Group Supply Chain.Long Description Job Responsibilities • Overall leader for e-commerce fulfilment center for multiple business and multiple brands. • Responsible for recruiting, training, and managing a high-performance team focused on quick and high-quality service to customer. • Setup and manage systems, facilities, and processes for e-commerce fulfilment center. • Manage the day-to-day warehousing and distribution operations of the fulfillment center. • Manage and report operations and customer experience KPI’s to all stakeholders. • Develop and maintain detailed project plans and timelines to ensure a quality experience on large and small-scale projects. • Build relations and collaborate with cross functional teams, suppliers, and support services to ensure smooth functioning of the operations. • Setup and manage in-store fulfilment operation flow and process and ensure alignment with all partners (ensure end-to end visibility into inventory and customer orders) • Manage order consolidation, cross docking, packaging, branding process and last mile delivery ensuring high-level of accuracy and excellent customer experience. • Identify and onboard existing and new partners and support regional expansion by coordinating with internal and external operational parties. • Understand the current system's capabilities and limitations, and continuously implement improvements for systems and processes. • Resource planning to minimize costs and meet service level agreement (SLA) requirements Candidate Requirements • Bachelor’s degree, ideally with major in supply chain management or business • 7-10 years of work experience with a leading E-commerce / Marketplace organization as Head of Fulfilment Center operations• Strong entrepreneurial and hands-on way of working • Experience in building up and managing online marketplaces• Goal-oriented and customer-centric• Excellent written and verbal communication skills in English (and preferable Arabic)• Strong sense of responsibility and accountability• Strong analytical skills• Able to execute work fast independently and in a team Education Bachelor’s Degree in Supply Chain / Logistics or Business Administration

Responsibilities

This leadership role is responsible for overseeing the entire e-commerce fulfillment center, last mile delivery, and cross-border logistics for Marketplace operations, reporting to the Head of Group Supply Chain. Key duties include managing daily warehousing, distribution, setting up processes, and ensuring high-quality customer service through effective team leadership.