SUMMARY:

The Head of Group Account Management – North America will serve as the Regional Head of Group Account Management. They will contribute to Hitachi’s sustainable growth ambition through establishing a structured account management approach across Hitachi’s targeted industry segments. They will be responsible for proposing and implement the necessary account management processes and frameworks (eg account plan development, share of wallet & customer satisfaction increase, capture team selling etc.). They will manage a team of Group Accounts within a specified region and work closely with businesses and regions to ensure customer needs can be translated into competitive value propositions that deliver profitable orders.

The Group Account Management work focuses on medium to long-term planning and face-to-face selling of a variety of products, services and/or solutions across multiple lines of business for a defined group of existing clients including:

• Developing medium to long-term account & sales plans and preparing strategies to protect, grow, and diversify the relationship with a defined group of customers.
• Identifying cross/up and repeat sales opportunities.
• Resolving problems and ensuring customers receive high quality customer service.
• Developing client retention and growth plans and strategies for developing profitable business with assigned accounts.
• Reviewing and reporting on customer retention, business opportunity and market trends.

FUNCTIONAL SKILLS AND REQUIREMENTS:

• Mastery of Hitachi’s solution ecosystems and their alignment with customer needs
• More than 15 years of successful Account Management and marketing & sales related working experiences within complex matrix organizations
• Proven track record in driving sales growth, developing account strategies, and building strong customer relationships
• Experience in developing and leading cross-functional teams and working with global frameworks
• Strong skillset in influencing stakeholders across diverse functions and regions
• Commitment to understanding and prioritizing customer needs as central to all initiatives.
• Demonstrates flexibility in adapting to dynamic markets, customer needs, and organizational goals
• Excellent communication skills
• Japanese proficiency is a plus

• Manage a team of group account managers and regional account managers
• Oversee aligned account plans driving the share of wallet through creation of competitive value proposition in collaboration with business units
• Profitable order & sales pipeline responsibility for assigned team of accounts in partnership with Businesses and regions
• Collaborate with global Segment heads to establish joint thought leadership and domain expertise and promote a targeted value proposition
• Living core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.