Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In’s 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator’s list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area ,Inc. Magazine’s 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.
We’re looking for a Head of Growth Marketing reporting directly into our CMO (Sr. Director level). In this role you’ll own our biggest opportunity as a company: growing our top of funnel, while making sure it converts to revenue. We recently shared our new positioning with the world, and have the foundations in place to scale the number of companies using Front. You’ll be responsible for the strategy and execution of growth strategies to make it happen. That includes owning both our self-serve motion, and our sales-led motion. If you’re interested in our space, like working on exciting challenges with smart people, this role might be a great one for you.

WHAT SKILLS AND EXPERIENCE DO YOU NEED?

• Have 10+ years of growth and demand generation experience, with people management experience, including managing managers.
• Have successfully driven growth in both self-serve and enterprise sales-led models—ideally at startups and scaleups with $100–$500M ARR.
• Understand the full marketing funnel, with deep expertise in inbound and outbound acquisition, conversion rate optimization, CAC/LTV modeling, and funnel velocity.
• Have strong analytical skills and are confident making decisions using data from multiple sources (e.g., CRM, marketing automation, web analytics).
• Led international expansion efforts, particularly in the EMEA region.
• Are energized by working cross-functionally across GTM teams (Sales, Product, Marketing, Ops) and enjoy translating strategic goals into measurable plans.

WHAT WILL YOU BE DOING?

• Own pipeline growth for our sales-led motion, partnering closely with Sales leadership to align on strategy and execution.
• Experiment with cutting-edge AI technologies to reimagine modern growth marketing and bring innovation into our campaigns, funnels, and decision-making.
• Collaborate with Product Marketing and Content Marketing to develop full-funnel campaigns tailored to high-impact personas and segments.
• Analyze growth performance across all channels, identifying key drivers, opportunities, and ROI by segment and stage.
• Own performance reporting, regularly presenting results, insights, and recommendations to executive leadership.
• Lead our self-serve product motion in close collaboration with Product, ensuring seamless alignment across acquisition, activation, and monetization.
• Hire, develop, and lead a high-performing growth team, including demand generation, paid acquisition, outbound campaigns, events, and lifecycle marketing.