SHAPE THE FUTURE OF GUEST EXPERIENCE AT FORGE HOLIDAY GROUP ✨

At Forge Holiday Group, we don’t just do holidays, we create unforgettable moments.
With award-winning brands like Forest Holidays and Sykes Holiday Cottages, we’re 1,700+ people strong and powered by four values: One Business, Keep it Simple, Grow & Learn, Sustainable Impact.

WHAT YOU NEED TO KNOW:

• Salary: £65,000 to £80,000 per annum (depending on experience).
• Location: Regular presence at Chester HQ.
• Report To: Chief Commercial Officer.

WHY THIS ROLE IS SPECIAL:

• Transform Experiences: Lead the creation of unforgettable guest journeys across the UK’s premier short-term let and nature-based holiday brands. Every stay you shape leaves a lasting impression.
• Lead with Influence: Play a key role in defining and evolving the Forge Holiday Group House Model, setting the standard for excellence across all locations.
• Champion Culture: Be part of a values-driven, people-first business with sustainability and innovation at its heart.
• Inspire Creativity: Blend consistency with local character to design experiences guests love and remember.

ABOUT THE ROLE

As Head of Guest Experience, you’ll set the standard for what great looks like. From seamless pre-arrival comms, to warm welcomes, to memorable in-stay moments, you’ll ensure every guest feels genuinely connected to the places they visit and the brands they choose.