Head of Harm Reduction & Service Development at Simon Community Scotland

, Scotland, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

28 Jul, 26

Salary

52613.0

Posted On

29 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Leadership, Harm Reduction, Service Development, Trauma-informed Care, Project Management, Stakeholder Management, Policy Development, Quality Assurance, Team Leadership, Budget Management, Risk Management, Partnership Building, Data Analysis, Public Speaking, Advocacy, Regulatory Compliance

Industry

Civic and Social Organizations

Description

People are at the heart of who we are and what we do. Day-by-day, person-by-person, we tailor what we offer to what people need. We’re here to provide consistent, friendly and informed support so that people can explore options and take ‘the next step’ towards their future. We welcome people with a wide range of skills and experiences to our team – including those in recovery and those who have lived through homelessness. To make a difference, we work flexibly, with everyday leadership, humour and a ‘can do’ spirit. We want to make it easy, make it right and make it happen – not only for the people we support, but for each other. We care for and support each other regardless of our role, service or location. Job Purpose The Head of Service - Harm Reduction & Service Development will provide strategic leadership across a portfolio of innovative and developing services, including Harm Reduction, Digital Lifelines, Human Rights, Recovery, Gambling Harm, the Managed Alcohol Project, and Safer Services (our high-tolerance harm reduction model). This is a senior leadership role with a national remit, responsible for driving forward service innovation, development and system change. The postholder will lead diverse teams and programmes across the organisation, ensuring that practice is aligned with policy, evidence and organisational values. You will play a key role in shaping and promoting models of best practice, strengthening partnerships locally, nationally and internationally, and influencing wider systems to improve outcomes for people experiencing severe and multiple disadvantages. This role will balance strategic development, partnership leadership and oversight of emerging service models, ensuring they are sustainable, impactful and grounded in trauma-informed, person-centred approaches. Key Responsibilities 1. Strategic Leadership & Development Lead the strategic development of harm reduction and specialist service areas across the organisation. Provide oversight and direction for: Harm Reduction services Gambling Harm Managed Alcohol Project (MAP) Safer Services Model Recovery orientated services Identify opportunities for innovation, service growth and system change. Ensure all areas are aligned with organisational strategy, national policy and emerging evidence. Develop frameworks, models and guidance that position services as examples of best practice nationally and internationally. 2. Policy, Practice & Quality Assurance Ensure alignment between organisational policy, service models and frontline practice. Lead the development and review of policies, procedures and practice guidance in line with harm reduction principles. Promote high standards of quality, safety and ethical practice across all services. Ensure trauma-informed, gender-responsive and person-centred approaches are embedded. Oversee safeguarding, risk management and regulatory compliance. 3. Leadership of People & Teams Provide leadership to service leaders and multidisciplinary teams across multiple locations. Foster a culture of inclusion, collaboration, learning and psychological safety. Support reflective practice, continuous improvement and innovation across teams. Ensure effective performance management, supervision and professional development. Lead and support managers to deliver high-quality, trauma-informed services. 4. Partnership & System Leadership Build and sustain strong partnerships with local authorities, NHS, justice services, third sector organisations and academic partners. Develop strategic relationships with national and international stakeholders in harm reduction and related fields. Represent the organisation at strategic forums, networks and policy discussions. Influence policy, practice and system change to improve responses to homelessness, addiction and multiple disadvantages. Promote collaborative approaches and shared solutions across sectors. 5. Innovation, Learning & Evidence Drive a culture of innovation, testing and learning across service areas. Oversee monitoring, evaluation and impact measurement frameworks. Use data and evidence to inform service design, improvement and scaling. Develop and disseminate learning, reports and best practice examples. Contribute to research, publications and knowledge-sharing at national and international levels. 6. Service Development & Sustainability Lead the development of new services, pilots and funding opportunities. Work with senior leadership to secure and sustain funding streams. Oversee budgets across service areas, ensuring effective and accountable use of resources. Support the scaling and replication of successful models. 7. External Profile & Promotion Act as a senior ambassador for the organisation’s harm reduction and development work. Promote services as models of best practice through presentations, events and networks. Contribute to communications, including media, conferences and social platforms. Strengthen the organisation’s reputation as a leader in innovative, trauma-informed practice. Our Values and Approach All SCS employees are expected to demonstrate the following values in their work: Warmth and Regard Recognising and valuing everyone Treating people with kindness, dignity and respect Acting with compassion Showing warmth and welcome to everyone Taking difficult decisions sensitively and with due regard to others Taking a calm, professional and intelligent approach to stigma Inclusion and Participation Encouraging the participation and inclusion of people we support Exploring choices and options with people we support or fellow colleagues Making things easy for others Embracing technology in delivering your role Supporting clients, staff and volunteers to become digitally included Personalised and Creative Innovation and creativity Helping to find solutions that are a good fit for someone, irrespective of who they are or the problem they have When someone isn’t at their best, quickly recognising there’s probably something else. going on, and finding ways to respond with care Supportive and Ambitious Helping to bring hope through our words and actions Helping to build trust Being supportive and showing care Partnership and Collaboration Fostering positive relationships with our partners Building team togetherness and collaboration Fostering a positive problem-solving vibe Leadership and Learning Making things happen Motivating and inspiring others Taking time to reflect on what’s working and what isn’t Taking care of our ‘places and spaces’ so they feel tidy and welcoming Asking for help and learning to do things better Playing an active role in our social media strategy

Responsibilities

The Head of Harm Reduction & Service Development provides strategic leadership across a portfolio of innovative services, including harm reduction, digital lifelines, and recovery programs. The role involves driving service innovation, influencing system change, and managing multidisciplinary teams to ensure high-quality, trauma-informed outcomes.