Do you have the expertise, leadership skills, and enthusiasm to ensure that our homes are safe, secure, and free from property risks? If so, we have an exciting opportunity for you to make a lasting impact on the lives of our customers.

ABOUT THE ROLE

As our new Head of Healthy Homes, you’ll lead a proactive, customer-focused approach to property risk management, ensuring our homes are safe and well-maintained. Your work will cover key areas such as damp and mould, disrepair, stock condition, and our internal teams delivery of planned works. You will be responsible for ensuring we identify and mitigate risks created by maintenance issues before they become major problems for our customers.
You will work at a strategic level, regularly reporting to the Board on how we are protecting our customers. Using data-driven decision-making, you will identify root causes of property risks and failures, ensuring our long-term investment strategy supports a preventative approach.
You will also lead multiple teams, ensuring effective collaboration across departments such as compliance, service delivery, and neighbourhood management to provide the best outcomes for our customers.

KEY RESPONSIBILITIES

• Lead and develop teams focused on HHSRS property hazards, damp and mould, disrepair, and stock condition surveying.
• Oversee remediation and planned works, ensuring homes remain safe and in good condition.
• Manage our internal planned works team, ensuring they deliver the quality required to drive customer satisfaction.
• Use data and insights to identify root causes of property defects and drive proactive maintenance strategies.
• Ensure compliance with legal, regulatory, and health & safety requirements, reducing risk and improving standards.
• Work closely with the Board, internal teams, and external partners, providing expert advice and influencing policy.
• Manage significant budgets and procurement for specialist contractors.
• Champion a customer-first approach, ensuring complaints are resolved effectively and homes remain safe.
• Develop training programmes to empower frontline staff to identify and address property risks.