Job Introduction

• Head of Hospitality
• 40 hours per week
• Up to £40,000
• The City Ground, Pavilion Road, West Bridgford, Nottingham, NG2 5FJ

We are seeking a Head of Hospitality to oversee and our hospitality operations Nottingham FC. This leadership role aims to maximise profitability within the contracted areas of responsibility, ensuring exceptional service delivery across conference and banqueting, as well as match day hospitality. The successful candidate will effectively manage teams in alignment with established contracts and Service Level Agreements (SLAs), while promptly achieving business deadlines and targets as directed by the General Manager. Join us in fostering a vibrant, high-quality hospitality experience that reflects the esteemed reputation of Nottingham FC.

• Ensure that all the company’s accountancy practices and guidelines are adhered to at all times and that business forecasts are carried out on a weekly basis to track performance V budget (forecast). Ensure that results are reported and action plans are put in place where necessary and as advised by the Commercial Finance Manager.
• Drive match day and non-match day sales and profit performance, through management and monitoring of KPI’s; sales, labour, margin and expenses and line management of the Hospitality Manager
• Control all match day and non-match day department staffing operations, working closely with the Staffing Manager.
• Ensure that costs and expenditure are controlled in line with budget utilising nominated suppliers and maximising labour productivity in line with current labour efficiency models, policies and procedures-ensuring that forecasts and actuals are entered and remedial action is taken as appropriate in order to achieve budgeted/ forecasted P and L.
• Lead the optimal utilisation of the site EPOS across all Hospitality areas. Ensuring sufficient training and use is monitored and managed. Become a super user for understanding and managing the back of house functions relating to the Hospitality department.
• Continually seek ways to enhance quality through innovation and cost efficiencies by monitoring performance against existing standards and ensure that standards across the site are in accordance with the SLA’ in place
• Manage the Hospitality team to ensure that both business objectives are met and standards are delivered competently and consistently and personal objectives through regular 1-2-1 meetings, EPA’s and business reviews ensuring that targets are monitored and met. Develop a motivated, respectful, trusted and stable team by giving clear direction, sharing information and employee engagement
• Work closely with the Staffing Manager to ensure the unit has a training plan and that all statutory and bespoke training is scheduled, carried out and recorded liaising with other departments as necessary
• Ensure compliance with Human Force for all shifts and approvals, keeping to deadlines to ensure timely and compliant payroll process can be carried out.
• Lead and manage the Hospitality team and actively promote The City Ground for both internal and external clientele
• Undertake duty management and operational shifts as required
• Control GP through ensuring cash and stock is managed and liaise as appropriate with all depts. To ensure client billing is both accurate and timely. Liaise with 3rd party suppliers as required to support this.
• Good productive long term client relationships are developed with clients and agents and our on-site client to generate win-win situations. Manage complaints in a proactive manner and implement action plans to rectify as necessary
• Ensure the unit complies with all company and client policies, site rules and statutory regulations i.e. licencing laws, Trading Standards and EHO.
• Be an advocate for Health and Safety for the department. Managing operational requirements for the site by working closely with the Health and Safety Manager. Comply with local regulations examining safe working practices, RA’s, hygiene, accidents, fire and COSHH requirements including awareness of any specific hazards in the workplace.
• Facilitate a high support, high challenge performance management culture that motivates an engaged workforce.
• Manage and update a post-match-day maintenance log and take necessary actions as required.