Head of Housekeeping

at  Belmond Management

As Head of Housekeeping at Britannic Explorer, a Belmond Train, you are part of a team responsible for maintaining the cleanliness, orderliness and overall appearance of the train. In this role, you will lead the cabin team to ensure the train is clean, well-maintained and welcoming, ensuring our guests enjoy the highest standards of service and a luxurious experience beyond their expectations. If you’re looking to develop your skills and be part of a legacy of luxury, this is your moment.

• Creating, updating and implementing departmental standard operating procedures.
• Overseeing and managing the cabin service for our guests, making sure all services are delivered punctually in accordance with our standards.
• Providing excellent customer service to guests in accordance with Belmond and Leading Quality Assurance standards.
• Monitoring team members’ effectiveness and implementing corrective action where required.
• Reporting and coordinating maintenance work with the relevant teams to keep the train in good order.
• Budgeting, planning and monitoring departmental expenditure.