WELCOME TO GLIDE!

At Glide we’re reimagining the banking experience for the modern world. Our embedded fintech platform empowers legacy financial institutions, like community banks and credit unions, to pioneer novel digital experiences for their customers.
You’ll be joining an all-star team with engineering, product, and growth experience from Stripe, Google, and Amazon. We’re looking for a talented Project Manager to help us grow our product to hundreds of banks. We’re bringing a new perspective to the decades-old financial world, and we’re hoping you can help us do that!
We’re looking for a Head of Implementation to own and scale our customer onboarding function, ensuring every client launch is fast, seamless, and sets the stage for long-term success.

• Own the implementation function at Glide from kickoff through go-live for all new clients.
• Build the team: Hire, train and coach a team of implementation managers as we rapidly scale.
• Create scalable processes: design playbooks, templates, and best practices to standardize delivery across all clients.
• Proactively identify risks or delays—escalate and resolve issues creatively and effectively.
• Measure and optimize metrics like implementation duration, time-to-value, and customer satisfaction.
• Collaborate cross-functionally: work closely with Sales, Product, and Engineering to ensure smooth handoffs and aligned priorities.
• Act as the customer’s advocate—anticipate their needs, resolve questions preemptively, and drive satisfaction.