Melita is an HR, Benefits, and Payroll Outsourcing company, serving and building lasting relationships with small and mid-sized employers in the U.S. and abroad. We were founded over 30 years ago on a simple principle: To help our clients succeed, by innovating, serving, and supporting their Human Resources, Employee Benefits, and Payroll needs. As a results-driven organization, we hold ourselves accountable for our promises and we celebrate the successes of our clients. We live by a set of shared values that drive everything we do and are known for our high-integrity approach to building relationships with our clients and partners.
We’re looking for an execution-oriented leader to own and evolve our client implementation function and related technologies and processes. As the Head of Implementations, you will play a central role in driving client success by leading end-to-end implementations, enhancing workflows across teams, and continuously improving how we deliver value through our platform and services.

• Lead and manage all new client implementations of our technology and support services, ensuring a smooth and successful onboarding experience.
• Drive strategic planning initiatives and partner cross-functionally with Product, Engineering, and Operations teams to align services with client goals and technical capabilities.
• Oversee data integrations and technical setup, working across systems and teams to deliver scalable, reliable solutions.
• Improve and document implementation workflows, reducing friction and increasing efficiency at every stage of the client journey.
• Conduct annual planning processes that align evolving client needs with our product roadmap and service delivery models.