Position: Head of Income Collection
Location: East London
Salary: £32.00 per hour
Type: Temporary, 26 weeks

SKILLS & EXPERIENCE

o Able to lead, manage and develop staff and resources to maximise effective and efficient performance to meet targets
o Demonstrate leadership skills, including analysis, priority setting, service planning, target setting, performance management, evaluation, innovation, delegation, problem solving and conflict resolution
o Provide evidence of successfully managing change
o Relevant experience relating to implementing new technology and service improvements
o Able to think strategically and communicate vision to others
o Able to manage, motivate and develop employees and resources within the relevant areas of responsibility to deliver required outcomes
o Able to facilitate co-operative working within the areas of responsibility and across the organisation
o Build and maintain good working relationships with internal and external customers and stakeholders. Ensure learning and development opportunities are identified and utilised for the benefit of the organisation through appropriate planning and evaluation

THE ROLE

The post-holder is responsible for the overall leadership, management, and continuous improvement of the;
o Revenues & Benefits Scanning Team, responsible for scanning/indexing all paper documents for Revenues & Benefits teams and Parking Team plus processing/remote banking of all cheques received
o Income (Accounts Receivable) Team collecting c.70m of sundry debts, fees and charges per annum; and Adult Social Care Collection collecting 57.6m of social care contributions
Responsible for managing people, budgets, systems and collaborating with other Heads of Service to ensure the effective operation of business policies and the efficient collection of income from all fees and charges. To deliver a cohesive collection service ensuring all customers (internal & external) receive consistent messages and service delivery.
The role will include strategic input and tactical responsibility for delivering challenging cashflow and bad debt provision reduction targets in a constantly changing environment. A great deal of day-to-day challenge is therefore to assimilate, evaluate and implement at a strategic level.

MAIN DUTIES AND RESPONSIBILITIES

o Lead the strategic development and implement new operating models and software to improve income collection, debt recovery and cashflow across the business.
o Lead the development and implementation of a clear strategy directing the approach to debt collection, database maintenance and reporting to support the business aims and objectives through reliable cashflow.
o Create a culture of innovation, continuous improvement and best practice, including increasing commercial awareness.
o Ensure cohesive Income Collection and Scanning services that work collaboratively with internal and external partners.
o Direct responsibility for the management of all staff in the Income and Scanning Teams, setting targets, monitoring performance and taking corrective action, as necessary.
o Direct responsibility for Income and Scanning Teams budgets, ensuring containment and take actions as appropriate where issues/overspend arise.