ABOUT THE ROLE

This is a broad, hands-on IT management role with responsibility for the reliable, secure and effective operation of Goodline's technology environment and IT service delivery.

Goodline operates a modern, predominantly Microsoft technology environment spanning Microsoft 365 and Azure, hybrid identity and infrastructure, endpoint and mobile device management, cybersecurity, enterprise networking, business systems and internally developed applications.

You will lead the operational IT function and provide senior technical leadership and escalation support to the IT team and broader business.

Key responsibilities include:

• Lead the delivery of IT services, infrastructure, networks, and user support across the business.
• Manage cloud systems, endpoint devices, access controls, and technology assets throughout their lifecycle.
• Oversee cybersecurity, vulnerability management, backup, disaster recovery, and business continuity capabilities.
• Coordinate onboarding/offboarding processes, vendor relationships, and senior-level technical issue resolution.
• Drive technology improvements, maintain IT standards and documentation, and support ongoing system modernisation projects.
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