CUBE are a global RegTech business defining and implementing the gold standard of regulatory intelligence for the financial services industry. We deliver our services through intuitive SaaS solutions, powered by AI, to simplify the complex and everchanging world of compliance for our clients.

QUALIFICATIONS:

• 10+ years in infrastructure, SRE, or operations leadership roles.
• Demonstrated experience managing both support and engineering/change delivery functions.
• Deep familiarity with ITIL, DevOps, and incident/change governance frameworks.
• Technical proficiency in Azure (preferred), AWS/GCP, VMWare, CI/CD pipelines, Terraform, monitoring tools.
• Excellent organizational, cross-functional leadership, and stakeholder management skills.

ROLE SUMMARY:

Lead and integrate CUBE’s global infrastructure and production operations. This role oversees the full lifecycle of infrastructure—from traditional on-premise environments to cloud-native platforms—as well as Tier 2 Production Support. The Head of Infrastructure ensures scalable, reliable, and secure infrastructure delivery across teams in Manila, Australia, and the UK.

KEY RESPONSIBILITIES:

• Lead a global team responsible for 24x7 production support, on-prem infrastructure, and cloud operations.
• Build and scale integrated practices for operational health, performance, and security.
• Define infrastructure strategy across Azure, hybrid, and legacy environments, including modernization roadmaps.
• Establish best practices for incident response, monitoring, playbooks, and capacity planning.
• Govern infrastructure changes including CAB oversight, rollback planning, and risk management.
• Advance infrastructure automation and IaC maturity (Terraform, Ansible, CI/CD).
• Partner with Help Desk, Security, and Architecture leads to align infrastructure with broader technical goals.
• Own metrics for uptime, cost optimization, alert fatigue, and service-level objectives (SLOs).
• Establish best practices for incident response, playbooks, monitoring, and continuous improvement.
• Oversee change management including CAB governance, rollback strategies, and release pipelines.
• Collaborate closely with Help Desk, Security, and SRE teams for end-to-end operational reliability.
• Drive automation, documentation, and tooling maturity across both functions.
• Set and monitor KPIs for operational health, SLA adherence, and change performance.
• Lead team hiring, mentoring, and scaling across international time zones.