JOB DESCRIPTION

For our office in Hamburg Altona we are looking for an Head of Inside Sales to lead and develop our internal sales team at the Hamburg office. You will play a central role in ensuring efficient sales operations, strong customer relationships and cross-departmental collaboration.

Key responsibilities:

• Team leadership & development: Lead and motivate the inside sales team, promote a solution-oriented work culture and support professional growth within your team.
• Sales process management: Organize, coordinate, and continuously improve internal sales workflows - from initial customer contact and quotation preparation to order processing.
• Process coordination: Collaborate closely with the Country Manager, Technical Department, Procurement, and Logistics to ensure seamless customer service.
• Manage key accounts: Independently manage selected key accounts and coordinate complex inquiries and projects.
• Controlling & reporting: Monitor key performance indicators, generate reports and derive actionable strategies to improve efficiency and service quality. Report and evaluate results with the Country Manager.
• Development: Identify market opportunities and threats, propose initiatives and ideas to address them and discuss these with relevant management and executive teams.

Your profile:

• Completed commercial or technical education, ideally supplemented by further training or a degree in Sales, Business Administration or Engineering.
• Several years of experience in inside sales, preferably within industrial or technical environments, along with initial leadership experience.
• Strong communication skills, a collaborative mindset and entrepreneurial thinking.
• A hands-on, professional attitude and a strong focus on quality and results.
• Fluency in German and English (spoken and written). Dutch is an advantage.
• Experienced in working with CRM systems and Microsoft Office.

What we offer:

• A leadership role with a high level of responsibility and creative freedom in an international organization.
• A modern workplace with flat hierarchies, direct communication channels and a professional working environment.
• Comprehensive onboarding and ongoing opportunities for personal and professional development.
• Competitive salary package including benefits and long-term career prospects.
• A varied and impactful role in a dynamic industrial services company with global reach.

• Team leadership & development: Lead and motivate the inside sales team, promote a solution-oriented work culture and support professional growth within your team.
• Sales process management: Organize, coordinate, and continuously improve internal sales workflows - from initial customer contact and quotation preparation to order processing.
• Process coordination: Collaborate closely with the Country Manager, Technical Department, Procurement, and Logistics to ensure seamless customer service.
• Manage key accounts: Independently manage selected key accounts and coordinate complex inquiries and projects.
• Controlling & reporting: Monitor key performance indicators, generate reports and derive actionable strategies to improve efficiency and service quality. Report and evaluate results with the Country Manager.
• Development: Identify market opportunities and threats, propose initiatives and ideas to address them and discuss these with relevant management and executive teams