The RoleThe Head of IT will take responsibility for the day-to-day running and future development of the IT function across three sites – Lichfield, Wigan and Colchester, ensuring technology supports the operational and strategic needs of the business.

• Key responsibilities will include:Leading and developing and internal IT team of one IT technician supported by an excellent and long-standing MSP.
• Developing the IT strategy with the Finance Director, ensuring it aligns with wider business objectives.
• Managing IT budgets, suppliers, third-party relationships and technology investment.
• Overseeing IT projects from planning through to implementation, balancing operational and strategic priorities.
• Supporting the ongoing development and upgrade of the organisation's ERP systems, including Microsoft Dynamics.
• Working closely with key users and business stakeholders to ensure systems continue to meet business requirements.
• Managing and maintaining core IT infrastructure, networks, servers, Microsoft technologies, Wi-Fi, telephony and end-user services.
• Ensuring appropriate security, backup and disaster recovery arrangements are in place.
• Working closely with Group IT and Group Cyber Security on wider technology initiatives and security requirements.
• Managing major incidents and complex technical issues through to resolution.
• Overseeing third-party suppliers and ensuring they deliver against agreed requirements.
• Supporting IT operations across multiple UK sites and working with colleagues across the wider Group.
• Identifying opportunities to improve systems, processes and the overall IT service.
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