Join our leadership team as the Head of Digital Infrastructure and lead the development and delivery of our charity’s IT strategy!
Through this pivotal role you’ll oversee the operation of Wonderseekers’ IT infrastructure, including its digital platforms, box office system and digital planetarium, as well as cyber security measures, identifying opportunities for improvement and innovation throughout.
You’ll have the chance to make a real impact in a growing, purpose-driven Charity, joining us in our mission to create a fairer world where every child treasures science, improves lives, and helps heal our planet! As part of a dynamic, collaborative team, you’ll also have the opportunity to recruit and mentor an IT apprentice, fostering the next generation of tech talent.
Wonderseekers is committed to looking after its staff, offering a supportive environment that prioritises wellbeing, work-life balance, and personal development.

THE ROLE

The Head of Digital Infrastructure will be a pivotal member of the leadership team, managing the charity’s operational digital infrastructure, enabling a seamless interface between staff, technology and systems, and leading on the development and delivery of the Charity’s IT strategy. Reporting to the Director of Finance and Operations, the post-holder will be responsible for the operation of Wonderseekers’ IT infrastructure, including its digital platforms, box office system and digital planetarium, as well as cyber security measures, identifying opportunities for improvement and innovation throughout.
The role requires a hands-on approach, balancing day to day system administration with the management of IT contracts and digital tools such as databases. You will also take ownership of the digital exhibits, part of the wider, hands-on family friendly visitor attraction at Winchester Science Centre and be the Charity expert on the operation of the digital planetarium system.
This role is part of a growing team and you will be responsible for the recruitment, training and development of an IT apprentice to support the delivery of the service.
Through supporting our digital offer and the smooth operations of the Charity, this role offers an exciting opportunity to make a real impact within a dynamic and purpose driven organisation.

KEY RESPONSIBILITIES

Managing Operational Infrastructure:
· Manage the Wonderseekers IT infrastructure and support contract to ensure cost effective and high quality service delivery.
· Support the successful launch and on-going operation of key digital infrastructure used across the charity, including databases, SharePoint sites, cloud based applications, planetarium and exhibits.
· Work collaboratively with the Commercial Operations team, external web developer and software provider to ensure delivery of an exceptional customer experience from landing on the Charity website to completion of a ticket purchase, minimising downtime wherever possible.
· Troubleshoot IT platform-related issues and liaise with developers when needed.
· Identify opportunities for operational improvement and innovation, and present these to senior stakeholders.
· Oversee and maintain IT infrastructure, ensuring high availability, security, and optimal performance, working with the Estates team and Technicians where required.
· Manage cloud services, IT providers and hardware procurement to support organisational needs.
· Implement and enforce IT policies and best practices.
· Work collaboratively with the People and Culture team to manage digital processes associated with new starters / leavers.
· Ad hoc tasks to support the smooth running of Wonderseekers and delivery of the charity’s strategy.
Digital Platform Management:
· Maintain and enhance Wonderseekers internal staff communications platform to improve user experience and efficiency.
· Identify and implement system upgrades, customisations, and integrations to meet staff needs.
· Provide training and support to staff on platform usage and IT best practices.
Project Management:
· Lead operational projects aimed at improving internal operations efficiency and/or technology integration.
· Manage timelines, budgets, and resources for IT and digital infrastructure projects.
· Be point of contact for new ideas and operations initiatives across the Charity to ensure these are shared in a cohesive and structured manner.
· Collaborate with cross-functional teams to ensure project alignment with organisational goals.
· Monitor and report on key performance metrics related to IT and operations.
· Identify and implement solutions to operational challenges to enhance productivity.
Cybersecurity and Risk Management:
· Drive cybersecurity improvements by implementing best practices and proactive security measures.
· Ensure compliance with data protection regulations and industry standards.
· Conduct regular security assessments and risk analysis to safeguard IT infrastructure, sensitive information and Charitable delivery.