POSITION SUMMARY: HEAD OF IT & INFORMATION SYSTEMS

Employment Type: Full-Time | Travel Requirement: 15% – 25%
Salary Range: $150,000 – $200,000 annually (commensurate with experience)
We are seeking a visionary and experienced Head of IT & IS to lead our technology strategy and oversee all Information Technology (IT) and Information Systems (IS) operations. This role is pivotal in driving digital transformation initiatives, advancing enterprise systems, and introducing AI-powered solutions that enhance both operational efficiency and the customer experience. The successful candidate will be responsible for developing and executing a comprehensive technology roadmap that aligns with our strategic business objectives.

QUALIFICATIONS:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s preferred).
• 15+ years of experience in IT/IS leadership, with a strong background in enterprise infrastructure, retail technologies, and digital innovation.
• Proven track record in multi-location retail IT management and omnichannel platform integration.
• Bilingual proficiency in English and Mandarin highly preferred.
• Industry certifications such as CISSP, CISA, or equivalent are strongly preferred.
• Demonstrated success in leading enterprise-wide digital transformations and integrating advanced technologies.
• In-depth knowledge of IT governance, budgeting, system architecture, and risk management.
• Extensive experience with POS systems, ERP platforms, CRM, and WMS solutions.
• Proficiency in cloud computing, IT infrastructure design, and emerging retail technologies like AI and IoT.
• Strong understanding of cybersecurity protocols and compliance regulations.
• Excellent leadership, communication, and strategic planning abilities.
• Skilled in vendor management and cross-functional collaboration.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS:

• Must be able to sit and work at a computer for prolonged periods
  Job Type: Full-time
  Pay: $150,000.00 - $200,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Work Location: In perso

• Develop and lead a future-focused IT and IS strategy that supports business goals and promotes technological innovation across all departments.
• Oversee enterprise-wide digital transformation initiatives, including cloud migration, automation, and analytics, to increase scalability and operational efficiency.
• Champion the integration of AI-based technologies to improve process automation, predictive analytics, and personalized customer engagement.
• Lead, mentor, and inspire IT and IS teams, fostering a culture of innovation, continuous improvement, and technical excellence.
• Build and maintain a secure, scalable IT infrastructure that supports corporate growth and the expansion of multi-location retail operations.
• Oversee implementation and optimization of core systems including POS, ERP, WMS, CRM, and other retail technologies.
• Implement cutting-edge technologies such as IoT, smart checkout, and AI-driven tools to elevate the customer shopping experience.
• Evaluate and deploy third-party software and hardware solutions that enhance store, warehouse, and supply chain performance.
• Strengthen IT service delivery, ensuring uptime, system reliability, and responsive tech support across both in-store and e-commerce platforms.
• Enhance ITSM practices for improved incident response, maintenance strategies, and troubleshooting capabilities.
• Enforce cybersecurity best practices and ensure compliance with all applicable regulations, including PCI DSS, CCPA, and GDPR.
• Lead disaster recovery and business continuity planning to ensure system resilience and operational stability.
• Collaborate with cross-functional teams—Operations, Marketing, Supply Chain, and Finance—to align IT initiatives with broader business goals.
• Manage vendor relationships, negotiate contracts, and oversee partnerships to ensure cost-effective and high-performance technology solutions.
• Perform additional responsibilities as assigned by management.