JOB TITLE: Head of IT
SALARY: Competitive
HOURS: 37 ½ hours per wk -Mon – Thurs 0815 – 1700/ Fri 0815 – 1245 (Finish early on a Friday)
LOCATION: Hybrid role - must be in the office based in Norwich (NR7) three days a week

We are seeking a highly skilled and experienced hands-on Head of IT to join our team. As the Head of IT, you will be responsible for overseeing the organisation’s technology operations and ensuring that all aspects of the company’s IT infrastructure are running smoothly. This is a senior-level position that requires strategic thinking, strong leadership skills, and an understanding of technology trends and best practices.
In this role, you will collaborate with various stakeholders to assess the organisation’s technology needs and develop a comprehensive IT strategy. You will be responsible for managing the IT budget, implementing new systems and technologies, and ensuring that all IT projects are completed on time and within budget. Additionally, you will oversee the IT support team, ensuring that end users receive timely and effective technical assistance.
The ideal candidate will have a proven track record of successfully managing IT teams, operations, implementing complex IT projects, and leading cross-functional teams. You should have a deep understanding and experience of IT infrastructure, systems, and cybersecurity. Strong communication skills and the ability to translate complex technical concepts into clear and concise language are also essential.

The primary responsibilities will include but are not limited to:

• Providing leadership and direction to the IT team, ensuring the end users receive timely and effective technical assistance
• Developing and implementing IT strategies and policies to support the company’s business goals.
• Analysing business requirements by working closely with management team or main stakeholders across the business to provide the best solutions
• Ensuring the security of our company’s information and data by developing and implementing robust security measures to maintain compliance with customer requirements
• Risk Management – Evaluating and mitigating risks using industry risk evaluation techniques
• Being the subject matter expert of our internal ERP system – IFS
• Leading and give technical guidance to cross-functional teams to successfully implement IT projects
• Planning and executing technological changes effectively considering the business output requirements and provide training if necessary
• Managing and maintaining positive working relationships with IT Service Providers ensuring cost effectiveness
• Managing and being responsible for the IT budget, forecast and enforcing cost-effectiveness
• Designing, creating and executing data executive reporting and dashboards to support the effective management of the business
• Assuring that IT activities are within the limits of applicable laws, codes and regulations