Head of IT Operations Europe (m/f/d) at LEONI

Cluj-Napoca, , Romania -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Operations Leadership, Service Delivery, ITIL, Incident Management, Problem Management, Change Management, Service Request Management, Stakeholder Management, Vendor Management, Budgeting, Resource Planning, Automation, Operational Resilience, Team Leadership, Governance

Industry

Motor Vehicle Manufacturing

Description

Company Description LEONI is a global leading provider of products, solutions and services for energy and data management in the automotive industry. With around 86,000 employees in 21 countries and consolidated sales of EUR 3.9 billion in 2025 (excluding the former Automotive Cable Solutions division), we are a leading supplier of complex wiring systems and customer‑specific cable harnesses. Since 2025, we have been part of the Luxshare Group, a global technology company headquartered in China. Together, we are shaping the future of mobility. Join us and help drive the transformation of the automotive world. Job Description The Head of IT Operations Europe is responsible for leading and coordinating all regional IT operational activities across Eastern and Western Europe. This role oversees the regional 2nd-level support organizations as well as local IT teams, ensuring stable, secure, and efficient delivery of IT services that support business operations. The position drives operational excellence, standardization, and continuous improvement across the region while aligning with global IT strategy, governance, and service management practices. Working closely with global IT leadership and regional business stakeholders, the Head of IT Operations Europe ensures high service quality, strong operational resilience, and effective support for the company’s European business units. Key Responsibilities Lead and manage all IT Operations across the European region, including both Western and Eastern Europe. Oversee regional support organizations and act as the escalation point for major operational incidents Provide leadership and governance for local IT teams, ensuring consistent service delivery aligned with global standards. Ensure high availability, reliability, and performance of IT services supporting regional business operations. Drive ITIL-based service management practices, including incident, problem, change, and service request management. Collaborate closely with global IT teams to ensure alignment with enterprise architecture, security policies, and operational standards. Develop and maintain operational KPIs and service metrics, driving accountability and continuous improvement. Lead initiatives to improve operational efficiency, automation, and service quality across the region. Manage vendor relationships and external service providers supporting IT operations. Oversee regional IT budgeting, resource planning, and cost management. Ensure compliance with corporate security policies, regulatory requirements, and data protection standards. Partner with business leadership to ensure IT services effectively support manufacturing, corporate, and operational needs. Lead and develop regional IT teams, fostering a culture of service excellence, accountability, and continuous improvement. Qualifications Bachelor’s degree in Information Technology, Computer Science, or related field. 10+ years of experience in IT operations, infrastructure, or service delivery leadership roles. Proven experience managing regional or multi-national IT support organizations. Strong understanding of ITIL / ITSM frameworks and enterprise service management practices. Experience leading distributed teams across multiple countries and cultures. Demonstrated success in operational transformation, process improvement, and service optimization. Strong experience managing major incident response and operational risk mitigation. Experience working in global IT organizations with centralized governance models. Strong vendor management and outsourcing experience. Excellent leadership, communication, and stakeholder management skills; Fluency in English required. Additional Information Preferred Skills ITIL certification or comparable service management credentials. Experience in manufacturing or industrial environments. Familiarity with enterprise ITSM platforms (e.g., ServiceNow). Previous experience working with or overseeing SAP Basis operations. Experience supporting large-scale infrastructure environments and hybrid cloud platforms. Strong analytical and data-driven operational management capabilities. People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text. LEONI processes your application data in an IT-system that is consistent across the company and uses Foreign Service providers. By sending your application, you agree to this procedure. LEONI ensures the compliance with data protection. LEONI Wiring Systems RO S.R.L. Working Model: Remote Contact: Elena Popa; +40 264 302 621

Responsibilities

The Head of IT Operations Europe leads and coordinates all regional IT operational activities across Eastern and Western Europe, overseeing 2nd-level support and local IT teams to ensure stable, secure, and efficient service delivery. This role drives operational excellence, standardization, and continuous improvement while aligning with global IT strategy and governance.