OPPORTUNITY TO JOIN AN ASX-LISTED GLOBAL COMPANY WITH AN EXCITING GROWTH STRATEGY

Lead a high-calibre IT Operations team across critical functions including Infrastructure, Cyber Security, Service Desk and Applications Support.
Kelsian Group Limited is looking for a dynamic and experienced Head of IT Operations to join their team!
Are you a driven leader with a proven record of delivering operational excellence, rigorous performance management, and fostering high-performing teams?
Do you excel in fast-paced, dynamic environments and thrive on delivering robust, secure, and responsive technology services?
If so, we have an outstanding opportunity for you.

As the Head of IT Operations, you will lead critical operational teams, ensuring the efficient and reliable delivery of technology services. Your key responsibilities will include:

• Operational Leadership: Oversee Infrastructure, Cyber Security, Service Desk, and Application Support teams, ensuring each delivers high-quality, timely services.
• Performance Management: Drive a high-performance culture through rigorous performance management, coaching, mentoring, and formal performance reviews. Swiftly address underperformance, ensuring continuous team improvement.
• Technology and Operational Excellence: Develop and execute robust IT operational strategies aligned with organisational objectives, continuously enhancing processes, responsiveness, and agility.
• Cyber Security Governance: Maintain oversight and accountability for cybersecurity operations, infrastructure stability, disaster recovery, and incident response.
• Customer and Stakeholder Engagement: Ensure high internal customer satisfaction by establishing and monitoring SLAs, managing escalations, and proactively engaging stakeholders across the business.
• Budget and Resource Management: Efficiently manage the IT Operations budget, maximising value from investments and ensuring effective resource allocation.