Head of IT Operations at UrbanJobb

Stockholm, , Sweden -

Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

0.0

Posted On

22 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Service Management, Incident Management, Operational Risk, Leadership, Operational Excellence, Security Controls, Compliance Programs, Regulatory Frameworks, ISO 27001, GDPR, Communication Skills, Team Development, Cyber Threat Monitoring, Risk Assessment, Process Improvement, Stakeholder Engagement

Industry

Real Estate

Description

Ready to combine strong leadership and technical expertise with operational excellence to shape the future of digital banking? As Head of IT Operations at Nordiska, you lead our IT operational environment by setting scalable structures and robust operating models. You ensure reliable day-to-day operations across our organization - where banking meets tech. About Nordiska Nordiska is a bank that provides innovative financial products for both companies and consumers. Nordiska Embedded is a platform for embedded financial services, where we offer savings, lending, and payment services, either under our own brand or through partners. Nordiska also provides corporate and real estate financing, as well as sustainable savings with a government-backed deposit guarantee. What we offer Our code of conduct is the foundation for everything we do. We act with honesty and responsibility to build long-term trust among customers, partners, and employees. We believe that diversity drives innovation and encourages each employee to contribute their unique expertise and perspective. We are driven and dedicated to making a difference. Our employees receive a competitive benefits package. About the Role As we continue scaling with embedded finance partners on a European level, we’re looking for a Head of IT Operations. You hold an end-to-end responsibility for IT Operations and Support, including operational security and regulatory compliance. You lead and develop the IT Operations and Support teams and day-to-day operations while meeting regulatory and security requirements such as Swedish FSA regulations, DORA, and ISO/IEC 27001. This role combines leadership and operational excellence with high-impact communication skills and the ability to engage and align stakeholders in a complex, regulated environment. You will build a resilient, scalable IT Operations organization that safeguards critical services, supports business growth, and continuously strengthens Nordiska’s operational and regulatory maturity. Our technical environment reflects our ambition to operate at the forefront of digital banking. By joining us, you will work within a modern, robust infrastructure designed for both innovation and reliability. What You’ll Do As Head of IT Operations some of your key responsibilities are: Build, lead, and develop a high-performing IT Operations and IT Support organization, including recruitment, onboarding, performance management, and continuous capability development. Establish clear team structures, roles, responsibilities, and ways of working to ensure accountability, scalability, and operational resilience. Own IT Incident Management, including response processes, escalation, root cause analysis, and continuous improvement. Run and continuously develop Security Operations and SOC capabilities, ensuring effective monitoring, detection, and response to cyber threats in line with regulatory and internal security requirements. Ensure IT operational compliance with applicable regulatory and security frameworks, including access management, segregation of duties, audit readiness, and internal governance standards. Proactively identify and mitigate operational risks, vulnerabilities, and compliance gaps, providing clear operational reporting and transparency to management. Manage and own physical IT environments, office infrastructure, hardware lifecycle, physical security controls, access management, backup and restore processes, and formal reporting. We’re Looking for Someone who has Strong understanding of IT service management, incident management, and operational risk, ideally within fintech, banking, or other highly regulated environments. Proven leadership experience by managing and developing teams. Hands-on experience in driving operational excellence, security controls, and compliance programs, including regulatory reviews, risk assessments, and remediation follow-up. Solid knowledge of key regulatory frameworks and standards such as DORA, ISO 27001, and GDPR, and how to translate requirements into practical controls. ITIL 4 – Managing Professional or Strategic Leader certification is highly valued and considered a strong advantage for this role. Excellent communication skills in both English and Swedish, with experience presenting to senior stakeholders and non-technical audiences. Experience from a tech-driven organization (preferred), where security enables delivery, scalability and partner trust. Your Professional Profile Structured and execution-oriented - you thrive in building, running and continuously improving processes. Accountable and forward-thinking - you take ownership and ensure that security standards are embedded across the business. Curious and a strong self-leader - you can independently drive progress and implement solutions, leading cross-functional initiatives and priorities effectively across all levels of the organization. Application & Process If you’re looking to join a growth-driven environment that pairs innovation with profitability and reliability, welcome to Nordiska. We look forward to receiving your application. We review and interview continuously, with background checks as part of the final stage of our process. For questions about the role and or more information, you are warmly welcome to contact Ida Garamvölgyi, ida.garamvolgyi@nordiska.com or +46704 385 325.

Responsibilities

You will build, lead, and develop a high-performing IT Operations and IT Support organization while ensuring compliance with regulatory and security frameworks. Additionally, you will manage IT Incident Management and continuously improve security operations.