KEY SKILLS AND COMPETENCIES:

• Technical Expertise: Strong understanding of IT domains (ERP, EPOS, Infrastructure, Security, Architecture, application performance, etc.).
• Leadership: Proven ability to lead and motivate cross-functional teams.
• Problem-Solving: Excellent analytical and problem-solving skills, with the ability to resolve complex issues.
• Communication: Strong verbal and written communication skills, with the ability to engage effectively with both technical and non-technical stakeholders.
• Stakeholder Management: Experience managing relationships with business stakeholders, vendors, and third-party providers.
• ITIL Knowledge: Familiarity with ITIL practices, particularly Service Design, Service Transition, and Continual Service Improvement.
• Project Management: Experience working in a program/project environment, with a focus on delivering IT solutions.

EDUCATION:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

UNIPHAR – WHO WE ARE

With a workforce of more than 3000 employees spread across Ireland, United Kingdom, Mainland Europe, MENA, and the USA, Uniphar is a trusted global partner to pharma and MedTech manufacturers, working to improve patient access to medicines around the world. Uniphar provides outsourced and specialized services to its clients, leveraging the strong relationships with 200+ of the world’s best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our highly expert teams. Uniphar is organised into three key divisions: Supply Chain Retail & On Demand, Uniphar Med Tech and Uniphar Pharma.

• Act as IT Lead within a large digital Transformation project consisting of ERP, EPOS and O365 Tenant Consolidation Workstreams
• Develop, implement, and manage ITIL processes to ensure efficient and effective IT service management.
• Oversee vendor relationships, ensuring optimal service delivery and value for business needs.
• Drive operational excellence by continuously evaluating and improving processes, technologies, and vendor performance.
• Enhance customer service by providing training to employees on software and hardware usage, troubleshooting issues, and offering technical support as needed.
• Manage incident response and resolution, ensuring timely and effective handling of IT-related issues.
• Collaborate with group-wide technology teams to contribute to the overall technology direction across Uniphar.
• Liaise with architects to develop digital solutions that support and align with the divisional strategy.
• Develop and monitor KPIs for operations, infrastructure, projects, and service delivery to measure performance and identify areas for efficiency.
• Manage the overall IT budget and vendors, ensuring alignment with budget expectations.
• Oversee IT projects from initiation to completion, ensuring timely delivery within budget.