Key Responsibilities

• IT strategy and function establishment: Define the technology direction, target state, IT operating model, service catalogue, processes, controls, standards, documentation and delivery roadmap.
• Technology roadmap and advisory: Provide strategic advice to executive and business leaders on the systems, platforms, service model and investment decisions required to reach the desired technology end state.
• Outsourced delivery and supplier management: Select, contract, onboard, direct and performance-manage managed service providers, software vendors, hardware suppliers and specialist advisers.
• Corporate platforms and applications: Set direction for the corporate application portfolio, licensing, administration, integration, access and lifecycle decisions, with delivery support from internal and external providers.
• Cyber security, identity and resilience: Establish proportionate controls for identity, access, endpoint protection, monitoring, backup, recovery, incident response and employee awareness.
• Technology governance, risk and reporting: Maintain policies, control frameworks, risk registers, architecture principles, decision rights and executive reporting.
• Commercial, project and change oversight: Manage IT budgets, purchasing, licences, renewals, projects, migrations, communications, training and benefits tracking through a disciplined outsourced delivery model.
• Workforce technology enablement: Oversee the delivery of suitable hardware, software, accounts, access and support for employees and contractors, ensuring onboarding and offboarding are coordinated securely through the appropriate providers.
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