The Role

Reporting to the Group IT Director, you will take ownership of a multi-site support operation and lead the evolution of service delivery, service management and user experience across the organisation.

Your key areas of focus will include:

• Leading and developing a distributed team of IT support professionals.
• Enhancing service management processes, governance and operational standards.
• Improving incident, request, problem and change management capability.
• Driving automation and self-service initiatives to improve efficiency and user satisfaction.
• Building stronger relationships with stakeholders across multiple business locations.
• Creating a culture built on accountability, service excellence and continuous improvement.
• Supporting organisational growth through scalable support models and processes.
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