Role Summary

Reporting directly to the Chief Operating and Commercial Officer (COCO), this role holds end-to-end ownership of CF's internal technology, with the authority to define our tech stack, set security standards, control software and IT spend, and hold suppliers to account. It operates across all of CF's geographies, currently the UK, Ireland and the Kingdom of Saudi Arabia (KSA), with further geographies anticipated as the company grows.

This is a role for someone who is both strategic and hands-on. You will set the technology direction and also build the automations, integrations and internal tooling that make CF more efficient. You will manage our outsourced IT support, with the potential to build a small internal capability over time as we bring more work in-house.

It is a rare opportunity to define an organisation's technology from the ground up, in a firm where data, digital and AI are central to how we serve and innovate with our clients.

Responsibilities

The role's responsibilities are organised into the following key areas:

Technology strategy and planning

• Own CF's internal technology strategy, assessing the technology needs of the business across all geographies to enhance effectiveness and efficiency and create an excellent working environment for our people
• Build and maintain a clear, complete view of CF's tech stack: what we use, who owns it, what it costs, where it duplicates, and where it should be rationalised or replaced
• Vet and approve new tools and software, acting as the internal decision-maker on technology choices and preventing uncontrolled adoption and duplicate spend
• Keep abreast of developments in workplace technology and assess the adaptations CF should be making
• Collaborate in the business planning process, setting and managing IT budgets each year, taking account of corporate strategy, business goals, the needs of staff, licences, software, security and audit requirements
• Define and serve as business owner of our suite of internal productivity tools
• Set annual goals and quarterly OKRs for internal technology, with clear measures of service quality, security and value for money
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