WHAT IS ON OFFER

Alfred H Knight has an exciting opportunity for a Head of IT Support Services to join our team at our Head Office in Liverpool,UK. Reporting to the Group Head of IT, this role is responsible for the IT department meeting end-user demands, solving stakeholder problems, and driving stakeholder satisfaction with IT services.
You will be accountable for the performance of the Service Desk, Application support, Incident and Problem Management. All new IT services will be planned, designed and delivered under the direction of the Head of IT Support Services.

ABOUT US

Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries.
We have honed and carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people. Click here to find out more about AHK.

REQUIRED WORK EXPERIENCE

• Minimum 10 years of IT experience, with at least 5 years in IT Service Management leadership roles.
• Demonstrated experience managing large-scale service desk operations (1000+ users).
• Proven track record of implementing and optimising ITSM processes and tools.
• Experience with major ITSM platforms (ServiceNow, BMC Remedy, or similar).
• Strong background in application support management and vendor relationships.
• Experience leading and developing global technical teams.
• Proven experience in problem management and root cause analysis.
• Excellent understanding of IT service delivery metrics and KPI management.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• ITIL v4 Expert certification or equivalent.

Please refer the Job description for details