JOB SUMMARY:

We are seeking a Global Head of Information Technology (IT) to lead and elevate our IT function across four international offices: Las Vegas (HQ), Brisbane, Gurugram, and Macau. This role is focused on execution, service delivery, and security rather than long-term strategy at a CIO level.
The Global Head of IT will ensure that IT is an invisible but essential enabler: employees experience seamless technology, secure systems, and responsive support that allows them to focus on their work without friction. This role will prioritize security for international offices and mobile employees, build a customer-centric IT culture, and ensure strong oversight of vendors, compliance, and documentation.
The position is based in Las Vegas and will report to the Chief Strategy Officer or VP of Finance, while collaborating closely with the executive team.

IT SERVICE DELIVERY & CUSTOMER EXPERIENCE

• Build IT as a customer-focused service organization with measurable SLAs and user satisfaction metrics.
• Ensure global help desk operations are proactive, responsive, and invisible to end users whenever possible.
• Implement monitoring and self-service solutions to minimize employee disruption.

QUALIFICATIONS

• Bachelor’s degree in Information Technology or related field
• 10+ years of progressive IT experience with leadership across global, distributed teams
• Proven track record in delivering secure, customer-centric IT services
• Expertise in mobile device management, endpoint security, and identity platforms
• Strong vendor management and contract negotiation skills
• Experience in developing documentation, compliance frameworks, and audit programs
• Familiarity with Microsoft 365, cloud platforms, networking, and help desk management
• Strong interpersonal and communication skills with a service-oriented mindset
• Experience in gaming, technology, or regulated industries a plus, but not required

PHYSICAL REQUIREMENTS:

• Ability to sit or stand for extended periods while working at a desk or computer station.
• Occasional lifting or carrying of objects weighing up to 25 pounds, such as equipment, or office supplies, with or without assistance.
• Ability to perform tasks requiring fine motor skills, such as typing, using office equipment, or operating a computer.
• Ability to participate in in-person meetings and presentations, including standing or moving about a room.
• Must be able to work in an office environment with varying noise levels and demands.