Head of Key Account at DHL Supply Chain

Skedsmokorset, Viken, Norway -

Full Time

Start Date

Immediate

Expiry Date

20 Jan, 26

Salary

0.0

Posted On

22 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Management, Team Leadership, Market Analysis, Customer Relationship Management, Strategic Planning, Digital Transformation, Innovation, Financial Acumen, Negotiation Skills, Problem-Solving, Adaptability, Communication, Interpersonal Skills, Data Analysis, Performance Monitoring, Training and Development

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Are you passionate about sales and sales management and about being the best? DHL Express is now looking for a new manager for our Key Account team! DHL Express is the global and local market leader in express and we are ambitious! We will strengthen our position in the Norwegian market. We guarantee a hectic and challenging everyday life in an international environment. Position Overview: The Head of Key Account is responsible for leading the sales strategies within the Key Account team, driving growth and profitability for the organization. This role requires a strategic thinker with a strong understanding of the logistics and express transportation industry. Key Responsibilities: Develop and Implement Strategies: Formulate and execute comprehensive Key Account sales strategies tailored to the local market, ensuring alignment with the overall business objectives and Global and Regional Marketing & Sales guidelines and policies. Team Leadership and Management: Lead, inspire, and motivate the country’s Key Account sales team, setting clear performance expectations and providing ongoing training and support to enhance skills and effectiveness. Market Analysis and Opportunity Identification: Conduct thorough company market research to identify emerging trends, customer needs, and competitive dynamics. Utilize insights to develop targeted initiatives that capture new business opportunities and drive customer acquisition. Collaboration with Regional and Global Teams: Work closely with regional and global sales teams to ensure that local strategies are consistent with broader company goals. Share best practices and leverage resources across markets to optimize performance. Customer Relationship Management: Build and maintain strong relationships with key customers and stakeholders. Engage in regular communication to understand their needs, address concerns, and enhance customer satisfaction and loyalty. Strategy Development for Key Account Team: Direct and develop strategies for the Key Account sales team. Ensure that Key Account sales are optimized for maximum effectiveness, aligning resources and efforts to enhance customer outreach and conversion rates. Sales Performance Monitoring: Establish key performance indicators (KPIs) to measure Key Account sales effectiveness. Regularly analyze sales data and performance metrics, providing actionable insights to the team and making strategic adjustments as needed to meet or exceed sales targets. Brand Representation and Visibility: Represent the company at industry events, conferences, and trade shows. Actively promote the brand and its services, networking with potential customers and industry leaders to enhance brand visibility and reputation. Innovation and Continuous Improvement: Foster a culture of innovation within the Key Account sales team. Encourage the exploration of new ideas, and methodologies to improve processes and enhance customer engagement. Digital Transformation of Sales Force: Drive the digitalization of the Key Account sales team by implementing advanced tools and technologies that enhance sales processes and customer interactions. Promote the use of global digital platforms for customer engagement, data analysis, and performance tracking to improve efficiency and effectiveness. Reporting and Communication: Prepare regular reports on Key Account sales performance for Executives and Senior Management, highlighting successes, challenges, and opportunities. Ensure transparent communication within the team and across departments. Qualifications: Bachelor’s degree in Marketing, Business Administration, or a related field Minimum of 8-10 years of experience in marketing and sales Proven track record of driving sales growth and achieving targets Strong leadership and team management skills Excellent communication and interpersonal abilities Strategic mindset with the ability to analyze data and make informed decisions Proficiency in CRM software and Microsoft Office Suite Fluency in English Key Competencies: Hunger to grow Excellent positive mindset Strategic Planning Leadership and Team Development Customer Relationship Management Market Analysis, Digitalization and Continuous Improvement Financial Acumen Negotiation Skills Adaptability and Problem-Solving 4 DHL Leadership Dimensions Head: Being Result Oriented & Leveraging Strengths Heart: Providing Purpose & Having and Creating Trust Guts: Focusing on Clear Priorities & Being Positive about Uncertainty and Change Bite: Having the Will to Win & Acting as an entrepreneur in our Network We offer: A challenging and independent position in the world's most international company An extreme winning culture where everyone works towards the same goal A safe and good working environment (2nd place Norway's best workplaces - Great Place to Work) An advanced training program (CIS) for leaders Health & Wellbeing program DHL Adventure Club trips Opportunities for networking locally and globally Opportunities for further international career within DHL Group Competitive terms Head: Being Result Oriented & Leveraging Strengths ü Heart: Providing Purpose & Having and Creating Trust ü Guts: Focusing on Clear Priorities & Being Positive about Uncertainty and Change ü Bite: Having the Will to Win & Acting as an entrepreneur in our Network We offer: ü A challenging and independent position in the world's most international company ü An extreme winning culture where everyone works towards the same goal ü A safe and good working environment (2nd place Norway's best workplaces - Great Place to Work) ü An advanced training program (CIS) for leaders ü Health & Wellbeing program ü Adventure Club trips ü Opportunities for networking locally and globally ü Opportunities for further international career within DHL Group ü Competitive terms Job type: Full time Place of work: Oslo Application deadline: 30.11.2025 Reports to: Sales Director – Johan Wahnström DHL is the global market leader in the international express and logistics industry. DHL in Norway consists of three divisions: DHL Express, DHL Global Forwarding Freight and DHL Supply Chain. We cover everything from air, road and sea transport, national and international parcel delivery, e-commerce shipments, as well as specially adapted logistics solutions. DHL's international network covers more than 220 countries and territories, and 660 000 employees worldwide ensure that DHL can offer fast and reliable services.

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Responsibilities

The Head of Key Account is responsible for leading the sales strategies within the Key Account team, driving growth and profitability for the organization. This role requires a strategic thinker with a strong understanding of the logistics and express transportation industry.