Job Description
Head of Luxemburg MS-SMB Sales

REQUIREMENTS

• Proven experience in people leadership, with the ability to inspire and develop teams.
• Strong commercial mindset with a track record of delivering growth in sales, who can take end-responsibility and work autonomously.
• Solid experience in finance and payments, particularly in in-store payments and e-commerce sales.
• Familiarity with CRM tools and the ability to ensure their effective use within the team.

LANGUAGE REQUIREMENTS

• Mandatory: Fluency in English.
• Preferred: Proficiency in French, Luxembourgish, and Letzeburgesch is highly desirable.

ROLE OVERVIEW

As the Sales Head of SMB Go-To-Market for Luxembourg, you will lead a diverse team both account managers and indoor sales, mainly focused on in-store payments, in close contact with the BNL e-commerce sales. You will be responsible for driving revenue growth, limiting churn & building and executing effective sales plans, on top you are expected to motivate and assist your team to deliver outstanding results. Acting as a leader for the Luxembourg market, you will also represent the company externally with clients, partners, and federations.

KEY RESPONSIBILITIES

• Team Leadership & Development
• Lead, inspire, and develop a diverse team, ranging from account management to indoor sales.
• Motivate the team to achieve sales targets and foster a high-performance culture.
• Strategic Sales Management
• Develop and implement sales strategies and plans to drive growth in the SMB sector.
• Ensure accurate sales forecasting and leverage CRM tools effectively to track and optimize performance.
• Client & Market Engagement
• Visit clients and partners to strengthen relationships and identify growth opportunities.
• Act as the external face of the company, representing the business with federations and key stakeholders.
• Provide market leadership and act as a key point of contact for the Luxembourg SMB market.
• Cross-Functional Collaboration
• Act as a liaison to other departments, specifically customer service and operational teams, ensuring alignment and seamless execution of initiatives.
• Facilitate communication and collaboration between sales and other departments to address customer needs and optimize performance.