Head of Managed Services at Kordia

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

05 Oct, 26

Salary

0.0

Posted On

07 Jul, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Leadership, Cyber Security Operations, Managed Services Delivery, Commercial Acumen, Incident Response, SOC Management, Cloud Security Operations, Stakeholder Management, Process Improvement, Automation, Financial Performance Management, Service Level Agreement Management, Scalability Planning, Team Leadership, Operational Resilience, NOC Environment Experience

Industry

Telecommunications

Description

For more than 65 years, we’ve been keeping New Zealanders and their businesses safe, connected and ready for the future. We operate across New Zealand, Australia and the Pacific, delivering mission-critical technology spanning cloud, cyber security, broadcasting, maritime communications and critical communications infrastructure. Backed by a team of 450+ experts, we’re trusted by some of New Zealand’s largest organisations to protect what matters most. Ko tā mātou mahi - About the role As Head of Managed Services, you will lead the operational delivery of Kordia’s managed cyber resilience services, ensuring our customers receive secure, reliable, and high-quality outcomes every day. This is a senior leadership role with accountability for the performance, resilience, and continuous improvement of services across Security Operations Centre (SOC) operations, cloud security operations, incident response, and managed security services. You’ll balance operational excellence with commercial discipline, driving efficiency, automation, scalability, and service quality across a growing portfolio. Working closely with Product, Customer, and Technology teams, you’ll ensure our managed services are delivered consistently, aligned to agreed service definitions, and continue to evolve to meet customer needs. Your leadership will play a key role in strengthening customer outcomes, improving operational performance, and reinforcing Kordia’s position as a trusted cyber resilience partner. Ko tō mahi – What you will do You'll own the reliable, secure, and profitable delivery of Kordia’s managed cyber resilience services, including SOC, cloud security operations, incident response. This includes: * Driving commercially disciplined operational decisions, ensuring investments, priorities, and resources deliver value for both customers and Kordia. * Improve service profitability and margin performance through operational excellence, automation, and effective cost management. * Leading operational performance across SOC, cloud security operations, incident response, and managed security services * Delivering agreed service levels, customer service outcomes, operational resilience, and incident response performance targets * Driving operational efficiency, automation, and continuous improvement initiatives * Ensuring managed services are scalable, repeatable, and aligned with agreed product and service definitions * Providing operational insights that support customer reporting, service improvement initiatives, and customer retention * Identifying opportunities to strengthen customer outcomes and support adjacent professional services engagements * Building and lead high-performing operational teams focused on excellence, accountability, and continuous improvement Nā tōu rourou - What you will bring * Strong commercial acumen, with the ability to balance customer outcomes, operational priorities, and financial performance * Proven experience leading large-scale managed services, cyber security operations, technology operations, or similar service delivery environments * Strong operational leadership experience with accountability for service performance, customer outcomes, and commercial results * Demonstrated success driving operational efficiency, automation, and process improvement * Experience leading complex operational teams in a 24x7 environment * Strong understanding of cyber security operations, incident response, managed security services, or related technology services * Experience working closely with product, customer, and technology teams to deliver scalable service outcomes * Excellent stakeholder management and communication skills * Experience within NOC environments will be highly regarded Nōu te rourou – Why join us? This is an opportunity to lead services that sit at the heart of Kordia’s cyber security business. You’ll have the scope to shape how we deliver managed cyber resilience services at scale, influence operational strategy, and drive meaningful improvements in performance, customer outcomes, and commercial success. You’ll join a business with a strong reputation, a growing cyber security practice, and a clear commitment to helping organisations strengthen their resilience in an increasingly complex threat landscape. We offer a competitive salary, matched employer superannuation contributions of up to 5%, insurance benefits, and additional leave entitlements. Flexible working is part of how we operate, with a hybrid model that balances time in the office with working from home.

Responsibilities

Lead the operational delivery of managed cyber resilience services, including SOC, cloud security, and incident response. Balance operational excellence with commercial discipline to drive efficiency, scalability, and high-quality customer outcomes.