Head of Marketing and Customer Experience at Avelo Airlines, Inc.

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Jun, 26

Salary

0.0

Posted On

13 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Brand Management, Advertising, Product Development, Loyalty Strategy, Partnerships, Digital Engagement, Social Engagement, Customer Solutions, Experience Design, Cross-functional Partnership, AI Capabilities, Vendor Management, Financial Acumen, Team Building, Strategy Development, Stakeholder Engagement

Industry

Airlines and Aviation

Description

Description Avelo Airlines is seeking an exceptional, forward-thinking executive to lead its Marketing & Customer Experience organization. This role spans the full breadth of the Customer journey, from brand and advertising through loyalty, product design, digital, partnerships, and the Customer Solutions Center. This leader will report directly to the Chief Executive Officer and play a pivotal role in defining Avelo’s brand identity and end-to-end Customer experience during a period of re-focus and transition. The role is based at the Avelo Support Center in Houston, with domestic travel expected. Responsibilities: Lead all marketing and Customer-related functions: Brand, advertising, promotions Product and service development (hard & soft product, buy-on-board, experience design) Loyalty strategy Partnerships, including the co-branded credit card Digital and social engagement Customer Solutions Center operations Define a cohesive Customer experience from booking to arrival; set standards for each touchpoint. Partner cross-functionally with revenue management, network planning, operations, e-commerce, finance, IT, People, and legal. Introduce innovative tools, digital systems, AI capabilities, and modern CX practices. Serve as an external ambassador for Avelo, engaging with Customers, partners, and stakeholders. Build a high-performing team; elevate leadership capability and cultural alignment. Contribute directly to overall commercial and corporate strategy. Year One Success Factors Establish strong, trust-based relationships across the organization. Fully integrate into Avelo’s culture and support its evolution as the airline grows. Gain deep fluency in Avelo’s business model, revenue streams, and network strategy. Identify and execute on top-priority opportunities within marketing and Customer experience. Deliver measurable, impactful results aligned with Avelo’s strategy. Requirements Ideal Candidate Profile Professional Experience 10+ years of progressive experience in airlines, travel, hospitality, entertainment, or consumer-centric industries Breadth across multiple marketing and customer functions Proven experience building or elevating brand presence Experience designing or evolving product portfolios (bundled/unbundled offerings, loyalty, partnerships) Leadership in fast-paced, high-growth, or resource-constrained environments Strong vendor-management capability X-Factors Deep alignment with Avelo’s values and culture Strong ethical judgment and financial acumen Thrives in environments with less structure and more autonomy Hands-on leadership approach with willingness to “roll up sleeves” Ability to influence cross-functionally and hold teams accountable Highly collaborative, approachable, and team-oriented Polished, credible presence with external stakeholders

Responsibilities

This executive will lead all marketing and customer-related functions, spanning the entire customer journey from brand and advertising through loyalty, product design, and customer solutions operations. Key duties include defining a cohesive customer experience, partnering cross-functionally, introducing innovative tools, and building a high-performing team.