Head of Marketing & Communications (m/f/d) at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION

Vienna, Vienna, Austria -

Full Time

Start Date

Immediate

Expiry Date

10 Sep, 26

Salary

0.0

Posted On

12 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Marketing, Public Relations, Brand Management, Digital Marketing, Storytelling, Media Relations, Adobe Creative Suite, CMS Platforms, Budget Management, Luxury Hospitality, Stakeholder Collaboration, Analytical Thinking, German Fluency, English Fluency, Crisis Communication, Influencer Management

Industry

Hospitality

Description

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury services and seek for the best hospitality professionals worldwide. We are convinced that the Ladies and Gentlemen of The Ritz-Carlton are the most important resource in our service commitment to our guests. Our Gold Standards serve as the foundation of the Ritz-Carlton brand and motivate us to be better every day. With this approach and the firm belief that our culture is the driving force of success, The Ritz-Carlton has earned an international reputation as a market leader in luxury hospitality. As part of our team, you will get to know our Gold Standards, such as our Employee Promise, our Credo, and our Service Values. We promise you that with us, you will have the opportunity to be proud of your work and your fellow Ladies and Gentlemen. "We are Ladies and Gentlemen serving Ladies and Gentlemen" At The Ritz-Carlton, Vienna, we are committed to creating exceptional experiences for our guests and meaningful opportunities for our Ladies and Gentlemen. We invite you to join our team as: Head of Marketing & Communications Key Responsibilities: * Champion the brand promise of The Ritz-Carlton by ensuring all marketing and communications reflect the highest standards of excellence, storytelling and emotional connection * Develop and execute a comprehensive Marketing & Communications strategy that strengthens the hotel’s positioning and drives revenue across all segments * Ensure consistency of brand voice, visual identity and messaging across all guest touchpoints, in alignment with brand standards * Lead the creation and curation of refined digital and print materials, with a focus on showcasing Rooms, Food & Beverage and unique guest experiences * Direct all Public Relations activities, cultivating strong relationships with local and international media to enhance the hotel’s reputation * Serve as the primary contact for media and communications, ensuring all interactions reflect professionalism, discretion and brand integrity * Identify storytelling opportunities that bring the property’s unique character to life * Oversee the hotel’s digital presence, including website and OTA platforms, ensuring content is inspiring, accurate and optimized * Guide and host media visits, influencer collaborations and brand experiences * Monitor market trends, guest insights and media coverage to proactively identify opportunities and elevate brand presence * Foster strong collaboration with Sales, Revenue, and operational teams to ensure alignment with the hotel’s strategic priorities * Manage agency partners and ensure all deliverables meet brand expectations and quality standards Your Profile: Gold Standards Mindset * Embody The Ritz-Carlton service values, demonstrating a commitment to excellence, integrity and personalized service * Acting as a brand ambassador, consistently reflecting the company’s credo and service philosophy Strategic & Technical Expertise * Proven ability to develop and execute strategic marketing and communications plans within a luxury environment * Strong proficiency in marketing, digital, and design tools (e.g., Adobe Creative Suite, CMS platforms, Microsoft Office) * Analytical mindset with the ability to translate insights into impactful actions Leadership & Collaboration * Inspiring team player with the ability to lead initiatives and influence across departments * Strong interpersonal skills with a passion for building meaningful relationships * Deep understanding of luxury hospitality and culturally diverse environments Communication Excellence * Exceptional written and verbal communication skills, with a refined sense of tone and storytelling * Fluency in German and English; additional languages are an advantage * Confidence in managing media relations and representing the brand with professionalism and discretion Our Benefits: * Become part of the Top 1% of Hospitality Professionals: Stand out with your experience in a prestigious environment and among professionals * Work in a 5-star environment: Enjoy working in a modern and luxurious workplace, equipped with high-quality amenities * Excellent career opportunities worldwide: Benefit from great career prospects in 5-star hotels around the world * Regular training & development opportunities: Take advantage of our ongoing training and in-depth development opportunities for professional and personal growth * Motivated and supportive team: Work in a dedicated, friendly team that collaborates on achieving success * Unique employee benefits: Enjoy numerous global perks such as hotel stays, Food & Beverage discounts, retail discounts, free uniform cleaning and meals, wellbeing and recognition programs and many more benefits * Competitive compensation: Receive an attractive salary, along with a guaranteed annual pay increase based on your performance The statutory gross minimum remuneration for this position, based on full-time employment, is € 2.492,00 per month. A higher salary may be offered, depending on your qualifications and experience. Our motivated and supportive team will be happy to onboard you and give you a warm welcome with a two-day Onboarding from the very beginning. Have we sparked your interest? Then apply today via email: bewerbung.vienna@ritzcarlton.com [bewerbung.vienna@ritzcarlton.com] Please be advised that a valid working permission for Austria is required for this position. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Responsibilities

Lead the development and execution of a comprehensive marketing and communications strategy to strengthen the hotel's luxury positioning and drive revenue. Oversee brand consistency across all touchpoints, manage public relations, and curate digital and print materials to showcase guest experiences.