Job no: 566888
Work type: Full Time
Location: Homebush West
Categories: Other
Harvey Norman® is one of Australia’s most iconic retail brands and the Harvey Norman® Online Franchisee provides the online and digital offering for the Harvey Norman®,Domayne® and Joyce Mayne® brands across Australia. The Harvey Norman® Online Franchisee is the single largest independent Franchisee Business in Australia and the successful candidate will leverage their extensive skills and financial experience to analyse profitability and business performance and identify areas for revenue growth and profitability.

Reporting to the Online Director and based onsite at the corporate office in Homebush West, you will lead the strategy and execution of a new marketplace. This includes driving its creation, launch, and long-term growth, leading strategic planning, defining the marketplace vision, making key design and operational decisions, and ensuring seamless stakeholder engagement.
You will be responsible for developing a strategic plan for Marketplace which includes vendor recruitment and onboarding, establishing workflows and policies, and designing an exceptional end-to-end customer experience. Additionally, you will build and maintain strong relationships with vendors and key stakeholders.

Responsibilities include;

• Establish frameworks, policies, and best practices for vendor operations, customer interactions, and compliance legal and industry standards.
• Work with leadership to set ambitious KPIs for sales, vendor performance, customer satisfaction and platform growth.
• Actively contribute to strategies and initiatives to exceed KPIs, continuously analysing data to identify and implement improvements.
• Establish, monitor, and enforce KPIs for the Marketplace team and sellers, covering sales, efficiency, productivity, and customer satisfaction.
• Regularly report performance to senior management and use data insights to inform strategies that improve marketplace performance and drive revenue growth.
• Define operational processes for vendor onboarding, product listing management, and issue resolution.
• Optimise and manage multiple systems and relationships to ensure seamless operations.
• Develop and execute initiatives to improve customer satisfaction, retention, and loyalty.
• Maximise product visibility and sales by utilising marketplace advertising tools effectively.
• Build and develop a high-performing team by recruiting, onboarding, and providing continuous training to foster professional growth.
• Foster a culture of teamwork, innovation, and open communication while defining roles, success metrics, and providing the necessary resources and support for high performance.
• Optimising SEO and SEM to grow Marketplace
• Responsible for managing the P&L.
• Conduct monthly, quarterly and yearly business reviews and review the business plan on a annual basis.