KEY ACTIONS

• Promote evidence-based medicine and cost-effectiveness by encouraging thoughtful, balanced decision-making that reflects both clinical insight and commercial awareness.
• Influence and negotiate with internal and external stakeholders on critical issues by leveraging clinical evidence and strategic relationships.
• Oversee the creation, development, and management of claims guidelines that are clear, effective, and easily understood by both customers and staff.
• Represent Vitality Health in external forums and industry bodies (e.g., ABI, CQC, CCSD, PHIN), supporting broader healthcare developments and policy engagement.
• Serve as a member of the Group Clinical Executive Committee and deputise for the Chief Medical Officer when required.
• Support customer-facing teams by translating complex clinical concepts into clear, accessible messaging.
• Provide subject matter expertise for technical documents requiring evidence analysis and interpretation.
• Drive the organisation’s shift toward outcomes-based healthcare by contributing to strategy and implementation.
• Collaborate with teams to design, deliver, and evaluate pilot initiatives that test innovative healthcare approaches.
• Act as a clinical lead on strategic projects, developing policy positions and implementation plans on priority areas.

ABOUT US

We’re really excited to announce that we have recently been awarded “Top 10 Best Places To Work” in The Sunday Times Awards 2024!
Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.
We’ve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We’re successful because we attract, develop, and retain the best people – and because we care.
Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.

ABOUT THE ROLE

Team – Clinical & Claims
Working Pattern - Hybrid – 2 days per week in either the Vitality London or Bournemouth Offices. Full time hours.
We are happy to discuss flexible working!

TOP 3 SKILLS NEEDED FOR THIS ROLE:

• Demonstrated expertise in evidence-based medicine, critical appraisal, epidemiology, and/or public health.
• Strong planning and organisational skills, with the ability to prioritise effectively across short- and long-term objectives, and a track record of successful cross-functional collaboration.
• Data-driven mindset with a strong interest in tracking and measuring performance and outcomes.

WHAT THIS ROLE IS ALL ABOUT:

This senior leadership role spans the Vitality Health directorate, with responsibility for driving operational performance in Medical Affairs and providing technical leadership to Medical Underwriting. You will contribute to profitability targets through data-driven, clinically sound decision-making.
You will apply advanced clinical and analytical expertise to interpret complex claims data and evidence, ensuring timely, balanced outcomes. Strong communication skills are essential to influence stakeholders and represent Vitality Health externally with authority and clarity.
A solid foundation in health economics, cost-benefit analysis, and business case development is required, along with a proven ability to influence and navigate effectively within a matrixed environment.