HEAD OF MEMBERSHIP

In this key role you will own and lead an innovative membership strategy to achieve ambitious population and income targets by accelerating member acquisition, delivering compelling member experiences, driving immediate engagement, creating long-term loyalty and running membership operations.
You will advocate for the importance of membership at Kew working with colleagues across the organisation. You will lead the membership response to our new brand framework and CRM programme to increase engagement and accelerate support of Kew as a charity whilst embedding our proposition of ‘creating a thriving planet, powered by plants and fungi.’
Hours of work
Full time
Contract Type
Permanent
Contract start date
Provisionally 1 November 2025
Salary
£65,000 - £69,000 per annum, depending on skills and experience [Band F7]
Directorate
Marketing & Commercial Enterprise
Location
Kew Gardens, Richmond, Hybrid
Closing Date
30/09/2025

Documents

• 16396 Employee benefits–RBG Kew 2024 v6[90].pdf(PDF, 279.26kb)
• Job Profile.pdf(PDF, 178.2kb)

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