Head of Membership at RCSLT

Greater London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

03 Aug, 26

Salary

59656.0

Posted On

05 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Membership Lifecycle Management, Value Proposition Development, Insight-Led Decision Making, Team Leadership, CRM Systems, GDPR, Stakeholder Management, Digital Adoption, Change Management, Continuous Improvement, Complaint Oversight, Strategic Planning

Industry

Hospitals and Health Care

Description

Overview of position Job title: Head of Membership. Salary: You will receive £59,656 per annum (London based salary) or £54,887 per annum (non-London based salary) + excellent benefits. Hours: Full time, 35 hours per week. Location: Remote or London based (must be able to attend the London office at least twice per month if remote working). Contract type: Permanent. Job brochure: https://www.rcslt.org/wp-content/uploads/2026/05/Head-of-Membership_Job-Vacancy-Brochure_May-2026.pdf The Royal College of Speech and Language Therapists (RCSLT) are seeking a Head of Membership to to lead and develop the RCSLT’s membership function, ensuring cohesive delivery across membership operations, member support and member journeys. Who we are The RCSLT is the professional body for speech and language therapists across the UK. The RCSLT has over 24,000 members and employs around 65 staff predominately based in a London office. The RCSLT also has offices in Belfast, Edinburgh, and Cardiff. Our mission is to improve the lives of people with communication and swallowing needs by facilitating and promoting research, producing guidance, holding events, and influencing government. We aim to promote better education and training for speech and language therapists and provide information to our members and the public about speech and language therapy. The role The Membership Team delivers an indispensable, personalised and insight‑driven experience. Our vision is for every therapist to feel supported, connected and valued through exceptional service. We empower members at all stages of their careers by linking them to the right resources and communities and supporting them through key transitions. We own and lead the Member Value Proposition (MVP) to ensure members feel they receive strong value for money, protecting the organisation’s core income stream. Reporting to Director of Membership and Communications, the post holder has delegated authority for operational membership decision‑making, acting as the organisational steward of the Member Value Proposition and representing member needs across the organisation. The post holder is to lead and develop the RCSLT’s membership function, ensuring cohesive delivery across membership operations, member support and member journeys. The role is also responsible for implementing a clear, insight‑informed membership plan that supports retention, value for money and the effective delivery of the organisation’s core membership fee income stream, ensuring high‑quality experiences and strong cross‑organisational alignment. What we are looking for We are looking for a strategic and collaborative Head of Membership who can lead and evolve our membership and engagement function. The successful candidate will bring a strong understanding of membership lifecycle management, value proposition development and insight-led decision-making, with the ability to translate data into clear priorities and improved member experiences. They will have proven experience leading teams and managing people in a fast-paced, changing environment and working cross-functionally to achieve organisational goals. Confidence in using and championing CRM systems as a core organisational asset is essential, alongside a solid understanding of data protection and GDPR. The ideal candidate will be an effective communicator and influencer, able to present recommendations to senior leadership and build strong stakeholder relationships. They will be skilled in driving digital adoption, supporting teams through change and embedding continuous improvement approaches. A calm, structured and solutions-focused mindset is key, as is a commitment to a member-centred approach and high-quality service delivery, including oversight of complaints processes. Please see the job description brochure with more information regarding the required experience and skillset needed for this role. What we can offer you A competitive starting salary Generous annual leave entitlement Excellentstafftraining and development opportunities Supportive and flexible working environment including, hybrid working arrangements Generous Pensionscheme Life insurance cover Season Ticket Loan scheme Eye care voucher scheme Family friendly employer including enhanced maternity and paternity leave Cycle to Work scheme Access to an Employee Assistance Programmeand more! How to apply Application closing date: 9am Tuesday 26 May 2026. Please note, we can only accept applications from those who have working rights in the UK, we cannot offer sponsorship for this role. Interview: Our interview process will be in person in our London Bridge Office the week commencing Monday 8 June 2026. There will be a task that will be needed to be completed as part of the interview process. Your application should consist of: 1. A full CV including the names and addresses of two referees (at least one should be from your current/most recent employer). Referees will not be approached until the final stages and not without your consent. 2. A cover letter of no more than 2 sides of A4 detailing why you are interested in joining RCSLT as the Head of Membership and how your skills and experience meet the essential criteria of the role.(Please note that for your application to be considered you need to submit both your CV and cover letter). 3. Completed applications should be submitted through our recruitment portal, Personio. Note: The successful candidate must have the right to work in the UK. Should you wish to discuss the role in strict confidence, or for more details about the role, please contact Lorna Lewis (lorna.lewis@rcslt.org). Our Commitment to Equity, Diversity, and Belonging (EDB) Our recruitment principles We are committed to a fair, transparent, and inclusive recruitment process. All applications are handled with strict confidentiality to protect your privacy and encourage openness throughout the process. Our commitment to Equity, Diversity, and Belonging (EDB) The RCSLT is committed to fostering an inclusive and equitable workplace where everyone feels valued and a sense of belonging. We aim to embed equity, diversity, and belonging practices throughout our recruitment and selection procedures. We strive to ensure everyone is valued equally for their contribution, experience, knowledge, and skills. We welcome applications from candidates of all different backgrounds. About us The Royal College of Speech and Language Therapists (RCSLT) is the professional body for speech and language therapists (SLTs) across the UK. The RCSLT support SLTs by providing leadership, setting professional standards, facilitating research, promoting better education, and training. The RCSLT team consists of 70 staff members who offer support to over 24,000 members. Colleagues are predominantly based in the London office and others in Belfast, Edinburgh, and Cardiff offices.

Responsibilities

Lead and develop the membership function to ensure cohesive delivery across operations, support, and member journeys. Implement an insight-informed membership plan to protect core income streams and enhance the Member Value Proposition.