LET US TELL YOU A BIT ABOUT US

We’re Aldermore Group – the award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages, savings accounts and business finance solutions, we’re backing more people to go for it.
We thrive by saying “yes” to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose MotoNovo Finance every week to buy their next car, van or motorbike.
This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose.

LET US TELL A BIT ABOUT THE OPPORTUNITY

At MotoNovo Finance, we’ve been transforming the way people access vehicle finance for over 40 years - and we’re not slowing down. As we continue to innovate, we’re looking for a dynamic and forward-thinking Head of Motor Operations to lead our Payouts, Underwriting, and Telephony functions. This is a high-impact leadership role for someone who thrives on delivering change through data, elevating operational performance, and enabling exceptional customer outcomes.
You’ll be part of a values-led, collaborative environment that supports bold thinking and continuous improvement. We’re committed to investing in our people, processes, and technology - and that starts with leaders who bring energy, expertise, and purpose to what they do.

WHAT DO WE EXPECT FROM YOU?

We’re looking for someone who brings both operational expertise and a transformation mindset. You’ll likely have:

• Proven experience leading large, multi-site operational teams, ideally within motor finance, consumer lending, or a similar regulated environment.
• A strong grasp of operational disciplines across Payouts, Underwriting, and Customer Contact, and how to evolve them to meet business and customer needs.
• A data-driven approach to performance management, with the ability to turn insight into action.
• Practical understanding of FCA requirements and how they shape customer-facing operations.
• A passion for developing people and fostering inclusive, high-performing teams.
• The confidence and credibility to influence at senior levels and work cross-functionally.
• Experience delivering system or process change initiatives, with a focus on innovation, customer experience, and efficiency.

Please refer the Job description for details