ABOUT THE OPPORTUNITY

The Head of Onboarding is responsible for overseeing all aspects of Know Your Customer (KYC) for both Retail and Corporate clients. You will ensure compliance with regulatory requirements while delivering an efficient onboarding experience. Your strategic leadership will drive continuous improvement of processes, quality assurance, and compliance and risk management practices within the department.

• Retail Onboarding (KYC): Oversee identity verification processes using third-party tools (e.g., Onfido, Fourthline) and manage adverse media, sanctions screening, IBAN verification and address verification.
• Corporate Onboarding; Direct corporate onboarding and annual reviews, including standard and enhanced due diligence. Ensure comprehensive assessments and compliant onboarding files.
• Quality Assurance: Oversee quality assurance programs across all KYC workflows. Regularly assess and enhance quality standards to drive operational excellence and identify gaps and implement process improvements for regulatory compliance
• Fraud Prevention & Response: Ensure proactive measures to combat fraud, scams, and other fraudulent threats targeting clients. Oversee proactive initiatives and fraud prevention training, as well as reactive measures, including after-care services, to mitigate the impact of fraud and protect client assets.
• Management Reporting & Analytics: Prepare and present detailed reports on team performance and compliance metrics. Leverage data analytics to identify trends and inform strategic decisions. Monitor KPIs to ensure departmental objectives are met and to pinpoint opportunities for process improvement.
• Team Leadership & development: Lead, coach, and mentor the Onboarding teams, fostering accountability and encouraging professional growth and career development. Cultivate a culture of compliance awareness and operational excellence and conduct regular performance reviews and deliver constructive feedback.
• Stakeholder management and collaboration: Partner with Compliance, Legal, Product, Engineering, and Business Development. Align KYC & CDD strategies with business objectives and regulatory standards. Streamline cross-departmental communication and processes and represent Onboarding in internal and external working groups.