At Bupa, we’re transforming the way healthcare is done. Our purpose is to help people live longer, healthier, happier lives and making a better world. This is at the core of who we are, making us a healthcare provider that strives to deliver meaningful change.

THE OPPORTUNITY

We’re looking for an inspiring and strategic leader to take on the pivotal role of Head of Operational and Technology Resilience, APAC. In this senior leadership position, you’ll drive the vision, strategy, and delivery of resilience capabilities that ensure our business is prepared for and can thrive through disruption. This is a strategic and hands on position hence experience in implementing and delivering CPS230 requirements is a must.
You’ll be at the forefront of developing and embedding critical frameworks across Operational Resilience, Technology Resilience, Business Continuity, and Crisis Management, while building trusted partnerships with leaders and teams across the APAC region. This is more than a governance role, it’s about leading from the front, building a modest high-performing teams, influencing decision-makers, and ensuring resilience is a core part of how we operate. If you’re passionate about creating robust systems that stand strong under pressure and even stronger when connected by people and purpose — we’d love to hear from you.
Reporting to the Chief Risk Officer Business Functions APAC, this position is offered as hybrid, permanent and may be based from Brisbane, Melbourne or Sydney.

• Lead the implementation of resilience frameworks – Oversee the deployment of the Operational and Technology Resilience Policy, Crisis Management Standard, and Business Resilience Standard across the APAC region.
• Design and execute monitoring programs – Develop and implement a monitoring plan to assess the effectiveness of operational resilience controls, escalate gaps, and ensure compliance with internal standards and regulatory requirements (e.g. APRA, Hong Kong Insurance Authority (HKIA) standards).
• Establish resilience reporting and track metrics– Define risk appetite, develop key risk indicators (KRIs), and implement performance metrics to measure operational resilience and provide early warning on potential risks. Develop management and Board reporting on operational resilience posture.
• Embed resilience culture and awareness – Drive proactive engagement across the business, create training materials, and promote understanding of operational resilience responsibilities at all levels.
• Support critical process mapping and BIA – Guide Business Units in identifying critical operations, conducting Business Impact Analyses (BIAs), and setting impact tolerances and recovery objectives through comprehensive mapping.
• Deliver assurance and continuous improvement – Conduct assurance activities, oversee testing and rehearsal programs (including scenario simulations), and ensure timely follow-up on findings and remediation actions.
• Lead crisis management readiness and response – Develop and maintain crisis management documentation, facilitate MU/Country-level simulation exercises, and engage ELT and Board stakeholders to ensure effective crisis preparedness.
• Partner across risk domains for holistic resilience – Collaborate with leaders in Technology, Cyber, Third Party, and other domains to conduct horizon scanning, analyse incidents, and strengthen overall resilience posture.