AT HERBERT SMITH FREEHILLS KRAMER, OUR AMBITION IS TO HELP YOU ACHIEVE YOUR GOALS.

Exceptional client service and the pursuit of excellence are at our core. We invest in and care about our client relationships, which is why many are incredibly longstanding. And we enjoy breaking new ground, as we have for over 100 years.
We are where you need us to be. We are in the world’s largest markets, key financial centres and major growth hubs. Our international footprint is extensive and committed.
We are at our best tackling complexity and navigating change. We work alongside you on demanding contentious matters, exacting regulatory work and complex public and private market transactions. We are recognised as leading in these areas.
We are immersed in the sectors and challenges that impact you. We are recognised as standing apart in energy, ESG, infrastructure and resources. And we’re focused on areas of growth that affect every business across the world, including technology and digitalisation.
All of this is achieved by supporting the growth of our people, who help us deliver on our ambition - which is to help you achieve yours.
Your goals. Our ambition.

QUALIFICATIONS, SKILLS & EXPERIENCE

• Proven experience delivering large-scale, highly visible, projects across the firm and/or business services, and multiple stakeholders that have significantly improved process efficiency and operational functionality.
• Strong vision aligned with external best practice to deliver business goals and objectives.
• High level of experience with Digital and Generative AI, ideally leading such change.
• Demonstrated ability to engage with, lead and influence key stakeholders at all levels.
• Able to identify and prioritise complex problems and issues.
• Strong organisational, planning, prioritising and execution skills.
• Proven ability to handle multiple competing priorities.
• Substantial proven experience in project and change management.
• Excellent written and verbal skills, along with polished presentation skills.

• Responsible for the successful delivery of all global Office Operations project delivery, ensuring an established project management and change management framework is utilised to support the firm in realising its strategic objectives.
• Work with the Operations Directors to strategically review and apply external best practice, to continuously improve all Office Operations Service Lines and Centres of Excellence.
• This includes Client Services, Facilities Management and Legal Support Management, and AV/VC, Corporate Real Estate, Corporate Security, Document Production, Physical H&S, Travel Management, Records, and Sustainability.
• Develop and implement best industry practice measurement tools and KPIs to gauge success of improved processes and identify future improvement opportunities.
• Ownership of Office Operations’ global functional plan comprised of agreed prioritised initiatives.
• Work closely with IT as the Office Operations global Business Product Owner (BPO), ensuring alignment to strategy, updating the capability model, and setting the direction and priority for all technical work within Office Operations.
• Support the Operations Directors and Executive Partners to personally manage discrete projects.
• Comply with workplace health and safety obligations and responsibilities in accordance with the requirements for this role as set out on the intranet.
• Comply with Risk management obligations and responsibilities in accordance with the requirements for this role as set out on the intranet.