WHO ARE WE?

Qlub is revolutionizing the dining experience with ultra-fast, seamless payment solutions. Our technology lets customers pay in seconds by scanning a QR code – no app download required. From Pay-at-Table QR payments and Digital Menus to Order-and-Pay tech, Payment Links, and SoftPOS terminals, qlub streamlines the entire payment process, making it faster and more convenient for both diners and restaurants. Plus, splitting the bill with friends has never been easier!
We help restaurants focus on what they do best: providing exceptional dining experiences. By removing payment hassles, we increase table turnover and improve operational efficiency, boosting profits. Features like analytics, instant tipping and reviews, and automated accounting empower restaurants to thrive in today’s digital-first world. We work with some of the biggest restaurant brands including Paul, Nandos, Bateel, Sushi Samba, Addmind, etc.

As the Head of Operations and Account Management, you oversee the complete journey of a partner, starting from their initial sign-up with Qlub to becoming a loyal, long-term client who utilizes our diverse tools and services for the best possible experience.

In this role, you will lead one of our core functions, mentoring a diverse, multi-cultural team across four key areas: client onboarding, account management, customer support, and performance management. Your responsibilities will include:

• Managing the account management and customer success teams, overseeing 1,500+ clients, including some of the world’s largest restaurant brands and hotel chains.
• Strengthening and expanding relationships with clients and partners to ensure we deliver exceptional service and align their needs with our priorities.
• Leading the client onboarding process, continuously improving workflows, optimizing costs, and ensuring the smooth and successful implementation of Qlub at new client sites.
• Driving growth by deeply understanding client needs and identifying opportunities for account expansion, service diversification, and the introduction of new features.
• Utilizing data analytics to evaluate client portfolio performance, identify improvement opportunities, assess the impact of new product features, and drive adoption of Qlub.
• Overseeing the support team to ensure we provide exceptional service to our clients.
• Setting the vision and developing strategic objectives for the department, collaborating with the leadership team to define and track departmental goals and metrics.
• Working closely with Tech, Sales, and Finance teams to streamline and integrate account management processes across the company.
• Driving the go-to-market strategy and the rollout of new features and products, using data to assess success and identify opportunities for revenue growth.