About the job

Be Recruitment is proud to partner with the Illawarra Women’s Trauma Recovery Centre to recruit a newly created Head of Operations.

This is an exciting opportunity to join a growing, purpose-led organisation at a pivotal stage of its development and help shape the organisational foundations that will support its future.Working alongside the CEO, Board and Leadership Team, you will bring together the people, systems, quality, risk and operational infrastructure required to support the Centre’s continued growth and long-term impact.

About the Illawarra Women’s Trauma Recovery CentreThe Illawarra Women’s Trauma Recovery Centre supports women impacted by domestic, family and sexual violence through trauma-informed counselling, case management, group programs and holistic recovery supports.

As an Australian-first holistic recovery and healing service, the Centre provides an innovative model of support, co-designed with women with lived experience and centred on the needs, experiences and recovery journeys of women.

The OpportunityThis is a newly created and influential senior leadership role with the opportunity to help shape the next stage of the Centre’s growth. Working closely with the CEO, Board and Leadership Team, the Head of Operations will provide strategic oversight across the organisation’s people, systems and operational functions, including People & Culture, quality and compliance, WHS and risk, and organisational sustainability. You will play a key role in strengthening organisational capability, improving systems and ways of working, and ensuring IWTRC has the infrastructure and operational foundations to support its continued growth and long-term impact.

You will:

• Provide strategic leadership across corporate and operational functions, supporting organisational growth and change.
• Lead People & Culture, including workforce planning, employee relations, performance, capability and employment compliance.
• Oversee quality, accreditation, organisational compliance and continuous improvement.
• Strengthen WHS and organisational risk frameworks, including psychosocial safety and wellbeing.
• Work with the CEO and Board to strengthen financial resilience, funding diversification, partnerships and long-term organisational sustainability.