ABOUT US

We’re a fast-growing, agile company entering our third year of operation, with a strong foothold in the legal-medical sector. Our team is passionate about delivering high quality service and building a business that’s both efficient and human-centred. As we scale, we’re seeking a hands on Head of Operations to lead our operational strategy and execution, someone ready to shape the role and grow with us.

DESIRABLE EXPERIENCE

• Proven experience in operations within a small, fast-paced company
• Strong analytical skills and experience with performance tracking and trend analysis
• Familiarity with medical report writing or reviewing, with a keen eye for detail and content accuracy
• Experience in the legal-medical sector is a plus, but not essential
• Comfortable working autonomously and taking ownership of projects
• Excellent communication and leadership skills
• A proactive mindset and a genuine desire to grow with the business

WHY JOIN US?

• A chance to make a real impact in a growing company
• Freedom to shape the role and build systems your way
• Exposure to multiple facets of the business and stakeholder networks
• Supportive team and leadership invested in your development
• Opportunities for career progression as the company scales
  Legal, Compliance and Disclaimer
  Applicants must have the legal right to work in the UK. Proof of eligibility will be required prior to employment.
  We are an equal opportunities employer and are committed to creating an inclusive environment where everyone feels respected and valued.
  All data provided during the recruitment process will be handled in accordance with regulations and our internal policies.
  This job description is intended to outline the general nature and level of work expected. It is not an exhaustive list of all roles and responsibilities, duties, and skills required. The role may evolve as the company grows.
  Job Type: Full-time
  Pay: From £30,000.00 per year
  Work Location: In perso

THE ROLE

This is a sleeves rolled up position for someone who thrives in a fast paced, evolving environment. You’ll be responsible for the day-to-day running of the business, while also implementing scalable systems, SLAs, and performance dashboards. Crucially, you’ll be the operational glue between internal teams and external professionals of solicitors, medical experts, and other stakeholders, so exceptional interpersonal skills are non-negotiable.

KEY RESPONSIBILITIES

• Lead and optimise daily operations across departments
• Develop and implement SLAs, KPIs, and SOPs to ensure consistent service delivery
• Build and maintain dashboards to monitor performance, identify trends, and drive data-informed decisions
• Manage relationships with key stakeholders including solicitors, medical experts, and internal teams
• Act as a central point of coordination, ensuring smooth communication and alignment across functions
• Support hiring, onboarding, and team development as we grow
• Ensure compliance with relevant regulations and standards
• Champion a culture of accountability, transparency, and continuous improvement