Strategic Leadership & Branch OperationsProvide overall leadership and oversight of branch operational activities, ensuring efficiency, accuracy, regulatory compliance, and service excellence.
Continuously monitor business, economic, regulatory, and competitive developments, providing recommendations and insights to senior management.
Develop and implement operational strategies aligned with the Bank's business objectives and growth plans.
Ensure operational policies and procedures remain compliant with regulatory requirements and industry best practices.
Lead operational transformation initiatives to improve productivity, service quality, and cost efficiency.
Drive operational excellence through continuous process improvement and automation initiatives.
Regulatory Compliance & Risk ManagementEnsure full compliance with CBUAE regulations, AML/CFT requirements, KYC standards, FATCA, CRS, and other applicable regulatory requirements.
Monitor regulatory changes and implement necessary operational, technology, and procedural amendments.
Maintain a strong internal control environment and ensure adherence to audit recommendations.
Oversee operational risk assessments and implement appropriate mitigation measures.
Technology & Digital OperationsLead branch technology operations, ensuring optimal performance, availability, and security of IT systems and infrastructure.
Oversee IT service delivery, incident management, problem resolution, and vendor management.
Coordinate with Head Office Technology teams to implement technology upgrades and digital initiatives.
Ensure cybersecurity controls, information security policies, and technology governance standards are effectively implemented.
Monitor system performance and take proactive measures to minimize operational disruptions.
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