The Head of Operations will take full accountability for delivering exceptional food and beverage experiences that reflect the client’s ambitions and adhere to brand standards. This high-profile role requires a dynamic and inspirational leader with a passion for hospitality and a proven track record of operational excellence.
You will lead a well-trained team, balancing innovation with consistency to evolve the offering and enhance guest satisfaction. By aligning with the venue’s vision, values, and culture, you’ll develop and implement a forward-thinking food and drink strategy, ensuring continuous improvement and excellence.

In partnership with the General Manager and the Location Accountant, you will manage budgets, analyze performance data, and optimize operating costs while identifying growth opportunities. Collaborating with wider support teams, you’ll drive innovation, quality, and profitability, positioning the venue and Levy UK&I as leaders in food and hospitality across Edinburgh and beyond.

• Strategic Planning: Collaborate with the General Manager and clients to develop and monitor strategies, ensuring alignment with market trends and competitor activities.
• Operational Leadership: Oversee day-to-day catering operations, ensuring product quality, service standards, and health & safety compliance across the venue.
• Client Relationship Management: Build and maintain strong client relationships, addressing concerns, and supporting broader client initiatives.
• Team Leadership: Manage, recruit, and train staff, fostering a culture of engagement, performance, and compliance.
• Financial Management: Accountable for budgeting, cost control, and profitability, utilizing data analytics to optimize performance.
• Sales and Business Development: Drive growth by identifying opportunities, collaborating with sales teams, and maintaining key client relationships.
• Menu Development: Innovate and develop menu offerings in partnership with culinary teams, ensuring dietary compliance and enhanced customer satisfaction.
• Quality Assurance: Implement and maintain quality control measures, focusing on hygiene, food safety, and continuous improvement.
• Health & Safety: Lead compliance with health and safety regulations, ensuring a safe working environment for all.
• Brand Standards: Uphold and enhance brand standards through consistent delivery and communication across departments.