Head of Operations, GCA at On

, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Logistics, Customer Service, Order Management, Project Management, Data Analysis, E-commerce, Retail, Team Leadership, Cost Efficiency, Strategic Planning, Continuous Improvement, Relationship Management, Detail Oriented, Planning, Coordination

Industry

Retail

Description

In short Lead end-to-end operations — from product arrival and warehousing to customer delivery — ensuring operational excellence and on-time performance. Oversee logistics, customer service, and order management teams to deliver best-in-class service across all channels. Drive cost efficiency, strategic projects, and continuous improvement while maintaining strong partnerships with key accounts and regional operations. Your mission Lead in country operations execution from product arrival in country through warehouse operations and delivery to customer/consumer. Enable local operational and service excellence by collaborating across the regional operations organization to ensure on-time delivery of products to customers and partners Lead our local logistics specialists and enable them to ensure smooth daily operations in our warehouses as well as the implementation of strategic projects Closely track, analyze and report costs on freight, customs, warehousing and distribution and take fact-based decisions on how to operate our GCAbusinesses in the most effective way Enable local orderbook management team to ensure best-in-class orderbook management and maximize On-Time-In-Full order fulfilment across all channels Build and maintain relationships with local key accounts to have top to top meeting and align joint business plans and service level requirements Lead the Customer Service teams across GCA markets and ensure that On delivers a best-in-class experience to its wholesale customers. Define the long-term strategy of the Customer Service team and develop continuous improvement plans Your story Enthusiast team player. Passionate about working in a fast paced environment. Excellent planning, project management, analysis and coordination skills. Detail oriented, data driven, with a good understanding of what matters in delivering great customer experience and ease of doing business. 10 years' of relevant business experience with end to end operations management in China covering inbound, 3PL warehouse management, customer service and outbound logistics. DTC (direct-to- consumer) E-commerce and retail businesses strongly preferred. Proficiency in English. Proficiency with Excel and Powerpoint Meet the team This role is part of the Operations team and reports directly into the Senior Director, Operations, APAC. Work closely on both GCA and global ends to convert innovative product designs and prototypes into commercialize products, and bring them into the hands of customers. We are focused and data-driven, but are also action-oriented and able to multi-task, we are also continuously challenging the status quo and "industry standard". What we offer On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose. On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.

Responsibilities

Lead end-to-end operations from product arrival to customer delivery, ensuring operational excellence. Oversee logistics, customer service, and order management teams to deliver best-in-class service across all channels.