Head of Operations at Hireroo

Sliema, Central Region, Malta -

Full Time

Start Date

Immediate

Expiry Date

28 Sep, 26

Salary

0.0

Posted On

30 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Leadership, Process Optimization, KPI Management, Automation, Data Analysis, Customer Support Management, Payment Operations, Compliance/KYC, Risk Management, Trading Operations, Stakeholder Management, Scalability

Industry

Human Resources Services

Description

Job description Our client is an innovative fintech company building the core infrastructure layer powering the next generation of trading, brokerage, and financial technology businesses. Location: Hybrid - Malta Responsibilities: We are seeking a high-ownership, high-tempo Head of Operations to drive the execution, performance, and scalability of all broker operations. This is a crucial leadership role for a systems-builder who thrives on solving complex problems, automates instead of adding headcount, and relies heavily on data to move numbers: Operational Leadership: Oversee day-to-day operations across customer support, payments, compliance/KYC, risk, and trading operations. Process Optimization: Turn manual, fragile workflows into highly scalable, automated systems. Performance Metrics: Own the operational KPI framework—instrumenting, reporting, and relentlessly improving performance and SLA adherence. Growth & Retention: Manage payment, onboarding, retention, and reactivation operations to protect and grow active client revenue. Cross-Functional Execution: Collaborate closely with other departments to ensure new initiatives land flawlessly from an operational standpoint. Who You Are Experienced Operator: Strong background in brokerage, prop firms, fintech payments, high-risk verticals, or a similar high-volume space. Scale Specialist: Proven track record of taking messy operational processes and turning them into systematized, repeatable workflows. Execution-Driven: A relentless, results-oriented professional who closes loops and manages processes and stakeholders with exceptional communication skills. Automation-First Mindset: A champion of efficiency who reaches for better systems, tooling, and automation over simply increasing team headcount. Data-Driven: Deeply comfortable owning performance metrics and being held accountable to them. Nice to Have Experience working with KYC/AML providers, PSPs, and trading platforms (e.g., MT4/MT5, cTrader, or equivalent). Experience standing up operations from an early or scaling stage. What’s in it for you? You will hold a central seat in a scaling company, with true mandate and ownership over a revenue-critical function. If you want a role where your operational execution directly impacts business growth and top-line revenue, this is it. Additionally, we offer: Hybrid work-from-home package Professional development fund

Responsibilities

Oversee day-to-day operations across customer support, payments, compliance, and trading to ensure scalability. Focus on transforming manual workflows into automated systems and owning the operational KPI framework to drive growth.