Head of Operations - Insurance at AON Plc - Canada

, , Colombia -

Full Time

Start Date

Immediate

Expiry Date

09 Jul, 26

Salary

0.0

Posted On

10 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Health and benefits operations, Insurance operations, Shared services management, Service management, Workflow improvement, Client relations, Process optimization, Market placement, Negotiation, Client relationship management, Strategic management, Operational management, Data-driven insights, Team leadership, Stakeholder management, Risk management

Industry

Financial Services

Description

Head of Operations - Insurance Are you looking to expand your professional experience? Would you like to join a dynamic and inclusive team? This opportunity is waiting for you! This is a hybrid role with the flexibility to work virtually and from our city offices. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed. What the day will look like The Head of Human Capital at HSA – Health Solutions leads the strategic and operational management of Aon's Health Solutions portfolio in six countries (Colombia, Peru, Ecuador, Chile, Argentina and Uruguay) within the framework of ABS (Aon Business Services). This position ensures the delivery, optimization, and continuous improvement of health and benefits solutions through standardized processes, technology platforms, and data-driven insights. The role is instrumental in collaborating with brokerage and customer service teams to deliver integrated, high-value solutions and superior customer experiences. Leading Health Solutions across HSA's operations, ensuring alignment with Aon's global standards and ABS operating models. Working closely with brokerage teams to ensure a smooth integration of brokerage services and healthcare solutions. Collaborate on market negotiations, placement strategies, and renewals to deliver efficient results to clients. Act as a senior point of contact for key customers, ensuring exceptional service delivery, addressing critical issues and finding opportunities to increase value. Drive the standardization and continuous improvement of Health Solutions processes, demonstrating ABS capabilities to increase scalability, quality, and profitability. Ensure that all Health Solutions activities align with local regulations, industry standards and Aon's risk management policies. Advocate for the adoption and effective use of digital tools and platforms to improve the employee and customer experience in the provision of health benefits. Lead and develop a high-performance Healthcare Solutions team, encouraging a culture of service excellence, accountability, and consistent improvement. How this opportunity is different Aon offers you a flexible work with a hybrid methodology, you can work from the comfort of your home or in an office where you will meet a team that lives in a warm and friendly work environment, as well as the opportunity to grow vertically and/or horizontally. Skills and experience that will lead to success Minimum 15 years of experience in health and benefits or insurance operations, ideally in a multinational or regional context. Strong experience in handling operations within a shared services or enterprise services environment Consistent record to handle large-scale service management, workflow improvement, and client relations. Validated ability to handle extensive service delivery, process optimization, and customer relationships. Validated experience working with multiple interested parties, with knowledge of market placement, negotiation and client relationship management. Fluency in Spanish and English is required How we support our colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email a ReasonableAccommodations@Aon.com #LINKEDINTAG 2566519

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Responsibilities

The Head of Operations leads the strategic and operational management of the Health Solutions portfolio across six countries, ensuring the delivery and continuous improvement of services. They collaborate with brokerage teams to integrate solutions, manage key customer relationships, and drive standardization through Aon Business Services.